Exceptionally dedicated and resourceful Family Service Worker with an excellent client satisfaction record and superior eye for detail. Skilled researcher of family histories to ensure properly designed and implemented family service plans. Adept at explaining a complex variety of social service rules and guidelines in a clear and understandable manner to families, medical and mental health staff, and relevant outside agency personnel.
Strong experience base in family service work
Exceptional grasp of family dynamics and adult learning practises and techniques
Excellent facility with referral procedures and an array of community resources
Superior skills in child tracking and placement
High skills in writing accurate and full reports
Outstanding oral and written communication abilities
June 2011 to Present Northland Therapy and Mental Health Service Center, London, England Family Service Worker
Managed waiting lists and monitored tracking reports and tools.
Assessed family and individual client needs and made appropriate referrals and recommendations.
Maintained and updated programme records on a regular basis.
Maintained resource network for a variety of relevant community services.
Assisted with emergency and crisis situations as necessary.
June 2007 to May 2011 Twin Cities Children’s Institute, London, ENG Family Service Worker
Provided counselling to families on a group and individual basis.
Assessed programme function areas to identify and recommend improvements.
Conducted home visits and case reviews on a weekly basis and as necessary.
Furnished crisis intervention and hotline support.
Managed services in coordination with external service providers and case workers.
2007 University of St. Catherine, St. Paul, England Bachelor’s Degree in Social Work