Best Customer Service CV Example & Guide for 2025

If you’re great with people, calm under pressure, and enjoy helping others, you’ve already got what it takes to succeed in customer service. The next step? Show it on paper.

In this guide, you’ll learn how to write, update, and improve your customer service CV so it shows just how far you’ve come and where you’re ready to go next. You’ll also see expert-crafted customer service CV examples with actionable tips.

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We created the sample on the right using our builder. See other good CV examples like this one.

Looking for CV examples for roles beyond customer service? Check the samples below:

• Cashier CV
• Cleaner CV
• Customer Service Advisor CV
• CV for a 16-Year-Old
• Retail CV
• Retail Manager CV
• Sales Assistant CV
• Sales CV
• School Leaver CV
• Shop Assistant CV
• Supermarket CV

Haven't found what you're looking for? Check our collection of good CV examples.

Customer service CV example 

Now you know what a perfect CV looks like. Now, I’ll show you a step-by-step guide on how to write a CV as good as the one above.

1. Write a personal statement for your customer service CV

The first thing recruiters will read, after your contact details, is your CV personal statement (also called a CV profile). Think of it as your opening pitch: a short paragraph that introduces who you are, what you bring to the table, and why you’re a good match for the role.

A strong customer service CV personal statement must start with your current role or career focus. For example, “Customer service advisor with two years’ experience”, or “recent graduate with a Bachelor’s degree in customer service”. Follow up with key strengths such as problem solving, conflict resolution, multi-channel support, or CRM systems. Prove your qualities using a relevant achievement, ideally one that’s measurable, such as improving satisfaction scores or reducing response times.

After that, briefly mention what you’re looking for. This shows alignment with the role (e.g. “seeking to grow in a fast-paced retail environment”). Finish by adding keywords from the job advert to help you get past Applicant Tracking Systems (ATS) and show the employer you’ve read the role closely.

And there is a simple way to think about your customer service CV introduction. Imagine you’re answering these three questions:

• Who are you on the job market?
• What skills and experience will you bring with you?
• What are you looking for?

Aim to summarise your qualifications in 3–5 sentences. A strong customer service CV summary has to convey your strengths in the blink of an eye. Finally, although this section comes first on the page, it’s best to write it last. Once your work experience and education are laid out, you’ll have a much clearer picture of what to highlight.

Customer service CV summary example

If you’re writing your first CV for customer service jobs, focus on qualities you’ve demonstrated in other settings—school, part-time jobs, or volunteering. Think about how you've solved problems, supported others, or worked as part of a team. These examples can be just as persuasive as work history.

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder.

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2. Outline your customer service work experience

Your customer service job description section is where you show exactly how you’ve helped customers, supported your team, and made a difference in past roles.

Always list your jobs in reverse-chronological order, starting with your most recent position and working backwards. This layout of the CV is what most recruiters expect, and it helps make your customer service CV ATS-friendly.

When writing the work experience section for your customer service CV, include:

• Job title
• Company name and location
• Dates of employment
• 3–6 bullet points showing professional work achievements

To make your bullet points impactful, begin each one with a strong action verb, such as resolved, supported, implemented, or achieved. Follow it with numbers and outcomes wherever you can.

If you're making a CV with no experience or are writing a career change CV, don’t worry about the lack of specific customer service accomplishments. Include any part-time work, volunteering, school projects or placements that involved customer-facing tasks. You can still show you know how to communicate well, stay calm under pressure, and put others first.

CV for a customer service representative—work experience

You don’t have to be a CV writing expert. In the LiveCareer CV builder you’ll find ready-made content for every industry and position, which you can then add with a single click.

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3. Include an education section in your customer service CV

Just like your work experience, your customer service CV education section should be listed in reverse-chronological order. Start with your most recent qualification and work backwards. 

Here’s what you should include in your CV education section:

• Course or qualification name (e.g. NVQ Level 2 in Customer Service, A-levels, BTEC)
• Name of school, college, or institution
• Location
• Dates attended (or “Expected graduation: [Year]” if you’re writing a student CV)

If you’re a recent secondary school graduate or university student, include more information. You don't need to list individual GCSE subjects—just say how many you achieved. And don’t mention your grades, unless the job posting mentions they are a welcome addition. For post-secondary qualifications (college or university), there’s no need to list individual modules or grades; just the qualification itself is enough.

If you don’t have much work experience, your education section becomes more important. Use it to show your transferable skills. Mention any relevant coursework, group projects, presentations, or volunteering you did through school or college, especially if they involved communication skills, teamwork, problem-solving, or other valuable customer service skills.

Customer service CV example—education

4. Showcase customer service skills on your CV

Customer service relies on a balance of technical skills and interpersonal abilities. You need to be able to operate popular CRM systems and possess extensive knowledge of products and services, while also being able to listen, empathise, and remain calm under pressure. Your customer service CV skills section is the place to bring both sides together.

Start by making a list of your relevant skills. Review your work experience and note where you’ve used tools, solved problems, or supported customers. Then, unless you're writing a speculative CV, compare your list with the skills mentioned in the job advert. Aim to include 5–10 skills that match what the employer is looking for. Save others for tailoring future applications.

But don’t stop at listing them. Whenever possible, back up your customer service skills with examples. For instance, instead of just saying “problem-solving,” say “Resolved over 60 customer queries per day with a 95% satisfaction score.” That kind of detail shows you can put the skill into action.

Include a mix of both soft skills (such as empathy and conflict resolution) and hard skills (like product knowledge or CRM experience). If you’re just starting or changing careers, focus on transferable skills for your customer service CV. Good examples include communication, teamwork skills, and patience gained through school, volunteering, or other jobs.

Customer service skills for a CV

I suggest that you always prioritise communication skills when writing a customer service CV. With 68% of UK consumers expressing scepticism about AI's ability to handle emotional nuances in service interactions, the ability of human agents to provide empathetic support becomes an even more significant differentiator.

5. Add extra sections to your customer service CV

Once you've covered your experience, education, and skills, consider adding one or two extra sections to give your customer service CV more depth. These optional sections provide an opportunity to showcase what sets you apart from other applicants.

Here are some great options to consider adding to your CV for customer service:

• Languages: Show your ability to communicate with a broader customer base by listing any additional languages you speak.
• Certifications: Include relevant training like customer service courses, first aid, or industry-recognised qualifications to boost credibility.
• Awards: Mention any formal recognition you’ve received for your work, such as “Employee of the Month” or service excellence awards.
• Volunteer Work: Demonstrates initiative, empathy, and community involvement—qualities that transfer well to customer service roles.
• Projects: Include any personal or work-related initiatives that show leadership skills, innovative mindset, or a strong work ethic.
• Hobbies & Interests: Choose hobbies that reflect soft skills like teamwork, patience, or communication; just keep it relevant and brief.

Avoid outdated sections like CV references. Focus on additions that enhance your customer service CV.

CV for customer service sample—additional sections

6. Include a customer service cover letter

Your customer service CV highlights what you’ve done, and your cover letter explains why it matters. Even if the job advert doesn’t specifically ask for one, including a customer service cover letter gives you an edge.

A customer service cover letter provides an opportunity to introduce yourself, explain why you're a great fit, and demonstrate that you've taken the time to learn about the company. You can also use it to add valuable information that wouldn’t fit in a typical customer service CV, like mastery of the LEAP method.

Here’s how to write a cover letter that supports your customer service CV:

1. Tailor it to the job. Mention the company by name, refer to specific duties from the advert, and connect your experience to what they need.
2. Show genuine interest. Let your enthusiasm for customer service and the company’s values come through in a clear, confident tone.
3. Keep it structured. Use the formal cover letter format: contact details, greeting, introduction, body, closing paragraph, and sign-off.
4. Use a matching design. Choose a cover letter layout that complements your CV for a clean, cohesive look.
5. Send it as a PDF attachment. Attach a separate file titled professionally, like: “YourName_Cover_Letter.pdf”.

Most UK employers expect a cover letter, whether the advert mentions it or not. Including one shows you’re serious about the role and gives you a chance to personalise your application. Have your cover letter open the door—and let your CV do the rest.

7. Format your customer service CV for success

Before you hit send, take a moment to fine-tune the structure of your CV. Content matters, but so does how it’s delivered. A properly formatted CV helps recruiters focus on your strengths without distraction.

Follow these pointers for a well-designed CV for customer service roles:

• Stick with readable CV fonts, such as Calibri, Arial, or Noto Sans, in an 11–12 pt size. These fonts are widely accepted and ATS-friendly.
• Make smart use of white space. Set margins to around 2.5 cm, keep consistent line spacing (1.15–1.5), and avoid overcrowding the page.
• Avoid visual or infographic templates, especially if you're applying to a traditional employer. In most cases, a simple CV template works best.
• When it comes to the length of your CV for customer service, one page is ideal if you're early in your career. Two is fine if you have more experience.
• Run a spellcheck and proofread carefully. Ask someone you trust to double-check your customer service CV and cover letter.
• PDFs preserve your formatting across all devices. Only use .docx or other formats if the job advert specifically requests it.
• If you haven’t heard back after 7–10 days, send a short, polite email or make a call to follow up. It shows initiative without being pushy.

The way your CV looks can influence how seriously it’s taken. Using a professional CV template ensures your layout is clean, consistent, and easy to read. Choose a customer service CV template that suits your experience level and the tone of the company you're applying to. You can find modern CV templates, creative CV templates and more in our CV builder.

A cover letter alone simply won’t be enough—you need an impactful CV, too. Create your CV in minutes. Just follow our wizard and fill in every CV section with ready-made content. Get started by choosing a professional CV template.

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Being in customer service, you understand the value of clear communication. We hope this guide has helped you feel more confident about writing your customer service CV, whether you’re applying as an advisor, representative, or assistant. If you’d like more support or tailored advice, check out our full range of CV guides and tools.

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with LiveCareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.

Sources

• ServiceNow (2025), How UK customers feel about AI.
• Customer Service Manager, LEAP to solve customer issues.