1. How to Put Achievements on a CV: List for 2024

How to Put Achievements on a CV: List for 2024

LiveCareer Editorial Team
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Achievements in a CV are just plain impressive; there’s no way around it. Perhaps you've come across a CV brimming with actions, initiatives, and tangible results, leaving you feeling disheartened. How can one compete with someone who appears to have been consistently excelling since starting their career?

You possess far more achievements than you realise. This guide will show you how to put key achievements on a CV so you exceed recruiters’ expectations.

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Key achievements for a CV—example

Freddie Nixon

070 1111 1111

fred.nixon@lcmail.co.uk

linkedin.com/in/freddienixon

Personal Statement

Results-driven customer service advisor with 7+ years of experience in inbound call centres within the fashion and tech support sectors. My key achievements include consistently maintaining resolution rates exceeding 85%, reducing refund rates by 15-20%, and attaining an outstanding satisfaction rating of 4.8 out of 5.0. Eager to leverage interpersonal skills and expertise in CRM software to enhance QueryCall's customer experience.

Work Experience

Customer Service Advisor

Zurru, London

October 2018 – Present

  • Achieved a remarkable resolution rate of over 85% consistently across all units.
  • Successfully maintained refund rates 15-20% lower than the industry average for over 12 months.
  • Secured a position in the top five for customer satisfaction ranking within the CS Center every month of 2019.

Customer Service Representative

Krakowiak & Co. IT Group, London

June 2017 – September 2018

  • Maintained an outstanding first-contact resolution rate of just over 90%.
  • Implemented call platform settings modifications, resulting in over a 5% increase in capacity at no additional cost.
  • Exceeded minimum caller satisfaction ratings consistently, with an average score of 4.8 out of 5.0.

Education

NVQ 3 in Customer Service

The Merchant College, London

August 2017–June 2018

Skills

  • Problem-solving: Demonstrated expertise in CQR workflow specialisation for over a year.
  • Software: Proficient in utilising Libre Office, Microsoft Office suites, and various specialised and bespoke CS and CRM solutions.
  • Conflict Management: Handled inbound complaints and effectively de-escalated disputes.
  • Communication: Skilled in conveying information effectively through internal reports, totalling over 90 authored reports.
  • Sales: Consistently excelled in down-selling compensation measures while addressing customer complaints.

Awards

  • MVP CSR Award: Recognized for outstanding performance in March and August 2019.
  • Grand Resolver Prize: Awarded for exemplary problem-solving skills in August 2018.

Languages

  • English: Native
  • Pashto: Native
  • Punjabi: Advanced

Now, that’s what we call a modern CV template that highlights key achievements. Here’s how to write an equally impactful CV:

What are the achievements to put on a CV?

Achievements for a CV, also known as CV accomplishments or successes, are tangible results or contributions that attest to your skills, abilities, and impact in your past roles or projects. The most powerful achievements for a CV include:

  • Meeting or exceeding company targets.
  • Contributing to good customer service.
  • Implementing successful projects or initiatives.
  • Receiving awards or recognition.
  • Increasing revenue or sales for the company.
  • Identifying and solving complex problems.
  • Saving a significant amount of money.
  • Improving processes or efficiency.

Including achievements on your CV provides concrete evidence of your capabilities and enhances your credibility as a candidate. It helps employers grasp your qualifications, knowledge, and skills and how they can translate into success.

Benefits of key achievements on a CV

Past behaviour is generally considered a good predictor of future actions, based on behavioural decision-making theory. If you achieved something for a previous employer, you likely possess the skills, experience, and work ethic needed to achieve similar successes for a future boss. This is incredibly useful information for a recruiter or a hiring manager.

Achievements also indirectly point to other invaluable insights into your suitability for a given role. They indicate the skills you possess and at what proficiency level you have them. They can also provide indirect evidence of how well you could cooperate with colleagues and others.

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder.

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Where to put achievements in a CV?

When people think about achievements, they often picture someone climbing a mountain or winning a trophy. In the context of writing achievements in a CV, the most obvious association is that of awards, prizes, and accolades. This association is not wrong, but it misses essentials.

Below, you’ll see the CV sections that can be packed with key achievements going beyond just rewards.

Awards, prizes, and accolades section

Writing up awards, prizes, and accolades in your CV is simple—there are just a few things to remember. Firstly, give the name of the award you won, the awarding body (if necessary), and the date or year it was awarded. Secondly, list your awards in reverse-chronological order in a separate CV section.

Here’s an example straight from a customer service CV:

  • MVP CSR Award: Recognized for outstanding performance in March and August 2019.
  • Grand Resolver Prize: Awarded for exemplary problem-solving skills in August 2018.

Job descriptions

The achievements highlighted within job descriptions are paramount and carry significant weight in a CV. Ideally, these achievements should constitute the bulk of the content within your work experience section.

An ‘achievement’, in this case, is the brief description of an action you took, often in response to a challenge of one kind or another, and the benefits that went to your employer as a result.

Build each achievement around a strong verb in the active voice. Use ‘negotiated contracts’ rather than ‘contracts were negotiated.’ This is about what you did, but don’t use first- or third-person personal pronouns.

You should have up to six achievements for each job description and 5–9 for more complex and involved roles. Put your job descriptions in reverse-chronological order. You can use the following template to create a subheading for each job description:

[Job Title]

[Company Name, Location]

[Dates of Employment]

If you struggle to give at least three achievements per job description, list your duties. Then, make them into achievements by noting the scale at which you did things. For example, ‘helped customers find products’ might become ‘helped 15+ customers a day find the products they were looking for’.

Try to fully or partially quantify every single achievement. If you don’t have enough work experience, consider writing a student CV or graduate CV instead— both offer ways around this.

Here’s a sample job description from a software developer CV:

Software Developer

Cyber Doily Ltd, Bristol

August 2018—present

  • Assisted in the collection and documentation of client requirements across 3 major accounts and achieved a 93% acceptance rate of technical specifications.
  • Created 14 demos and promotional experiences, 11 of which were instrumental in landing client projects worth a combined total of almost £100,000.
  • Analysed and resolved technical problems associated with automated asset processing, leading to an immediate 23% drop in average processing times.

Key achievement: Achieved 98% code coverage using the Google test framework.

Education section

If you’re writing a CV with no experience or a school-leaver CV, you may often lack job-related accomplishments to list in a CV. Here’s where the education CV section comes in handy. You can enrich it with honours, publications, awards, and relevant extra-curricular activities. They’re your achievements, too.

Here’s a sample from a CV for a part-time job:

BA (Hons), 2:1, Political Science, September 2006–June 2009

University of Manchester, Manchester

Dissertation on the history and legacy of the post-Churchill Conservative party in South-West England.

CV profile

A CV personal profile, personal statement, or even personal summary is your CV’s opening paragraph. It’s where you introduce yourself to the recruiter. Though it goes at the top of your CV, it’s best to write it last when you have other sections ready. It also serves as a CV summary, so it’s a good place to add your CV achievements as well.

Here’s an account manager CV personal statement example:

Dynamic account manager going above and beyond to retain old clients (+17% customer retention), and gain new ones (additional £120k of annual income from new markets) for 5+ years now in the digital marketing industry. Managing portfolios nearing £1m in value with constant improvements and no mistakes. Seeking a more international challenge to utilise language skills with DirectMedia.

How to write achievements for a CV (+ examples)

The most important thing to remember when writing a CV is not to write a tedious laundry list of duties. Recruiters know what your everyday tasks look like. They are more interested in what you achieved in previous positions. And though accomplishments depend on your industry, there is a way to turn each job duty into an achievement regardless of what you do professionally. Use the PAR (Problem, Action, Result) formula.

Here are some key achievements examples that show what the end result should look like:

  • Maintained an overall first-contact resolution rate of just over 90%.
  • Modified call platform settings, resulting in >5% increase in capacity at no extra cost.
  • Exceeded minimum caller satisfaction rating with an average of 4.8 out of 5.0.
  • Increased conversion rates by 10-40% over two years.
  • Reduced stock losses by 30%.
  • Exceeded monthly sales target by a minimum of 5% for 18 months in a row.
  • Trained 11 incoming part-time staff members regarding the restaurant's procedures.
  • Developed 11 novel reporting solutions using C#.
  • Received a greater proportion of CQR requests than most colleagues due to consistently high-resolution rates (>85%).
  • Exceeded minimum caller satisfaction rate with monthly averages of 4.7-4.9 (out of 5).
  • Developed financial models for new transactions, increasing confidence ratings by 30-40% across the board.

Always quantify achievements by including numbers whenever possible, emphasising the benefits that accrued to your employer as a priority. You’ll need to estimate some numbers, so keep them facts-based and be ready to justify yourself. 

You don’t have to be a CV writing expert. In the LiveCareer CV builder you’ll find ready-made content for every industry and position, which you can then add with a single click.

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Extra tips for including achievements in your CV

Getting these kinds of achievements in your CV is the biggest and most important step in preparing a job application. If you have relevant work experience, your CV and a cover letter will be built around these achievements. Once you get the hang of them, everything else is simple.

Here are some extra tips to make the whole thing even easier:

  • Don’t force achievements in your CV. If you have little to no experience (including experience gained through volunteering, work placements, or internships), focus on skills or other qualifications. The effectiveness of achievements lies in how clearly they point to your competence and engagement in previous jobs.
  • Use alternative CV formats if you’re a student, recent graduate, freelancer, or career changer. They put less emphasis on work history and more on skills and education. A skills-based CV format suits many freelancers and students better, whereas career changers might benefit from a hybrid CV format.
  • Estimate the numbers associated with your duties and achievements. But don’t just pick plausible-sounding numbers out of thin air: be ready to explain how you reached each number.
  • Proofread the awards and achievements in your CV at least twice. Then get someone else to check over them and the rest of your job application.
  • Use bullet points for all your achievements. Keep them pared down to as few words as possible.

Lastly, your choice of a CV font can play a huge role in the overall presentation of your application. Go with something understated like Noto, Garamond, Liberation, or Arial. Speaking of overall presentation, remember to save or export your work in PDF to protect your formatting unless, of course, you’re asked for something else.

Sounds too hard? View dedicated CV writing guides with key achievements to get inspired:

A cover letter alone simply won’t be enough—you need an impactful CV, too. Create your CV in minutes. Just follow our wizard and fill in every CV section with ready-made content. Get started by choosing a professional CV template.

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I hope this article has given you some important knowledge about key achievements for a CV. If you have any comments, questions, or feedback, please drop a line in the comments section below.

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.

About the author

LiveCareer Editorial Team
LiveCareer Editorial Team

Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

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