Hospitality CV: Examples and How to Write (+Template)

There’s no doubt that hospitality is a pretty good industry to be in, to say the least. You can take your skills and apply them anywhere you speak the language, work odd hours if that’s what you need, meet a tonne of new people, and the list goes on. It’s not all high-fives and overflowing tip jars, though.

 

Making coffee, waiting tables, tending bar, generally dealing with guests and customers—these get old fast if your working conditions aren’t the best. And the best hotels, resorts, bars, and restaurants always have more applicants than vacancies. You need to beat out a lot of other applicants to get there.

 

This article will walk you through the process of writing a hospitality CV that’s better than nine out of ten out there. Using UK-specific examples, templates and advice, it’ll have you clicking ‘send’ on something you can really be proud of. Read on to see an example of a great hospitality CV.

 

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Hospitality CV example

 

Caitlin Farmer

T: 077 2222 2222

E: cate.farmer@lcmail.co.uk

LinkedIn: linkedin.com/in/caitlinfarmer

 

Personal statement

 

Conscientious and energetic waitress with over 3.5 years’ experience working in the food and beverage industry. Used comprehensive menu and dish-composition knowledge to discreetly up-sell 73% of evening shift orders at current position, bringing in an additional 15–35% on each up-sold table. Looking for an opportunity to use excellent customer service skills and safe food-handling knowledge in helping Dozy Waiter Catering maintain and exceed the high standards for which it is known.

 

Work experience

 

Waitress

Three Pixies Fusion, Birmingham

August 2018—present

  • Trained 11 incoming part-time staff members regarding the restaurant's procedures, culture and practices.
  • Accurately balanced tills up to £2,000.
  • Memorised up to 39 menu items at any one time, including those that fulfilled or could be made to fulfil one or more of 11 different dietary restrictions and preferences.
  • Verified orders when collecting them from the kitchen, catching all but one mistake before serving the orders.
  • Managed up to two sections simultaneously, including balancing bookings and table turning.

 

Bar Staff

Zelenoff’s Sports Bar, Birmingham

January 2017—July 2018

  • Organised the bar area to streamline drink preparation, resulting in up to 10% less breakage during busy shifts.
  • Created dozens of unique drinks, three of which made it into menu rotation and one of which remains a house speciality. 
  • Voluntarily attended and contributed to over 20 training sessions and team meetings.
  • Handled payments and managed float in accordance with company standards, never closing with less than 30% of the small bills and change still in the float.
  • Maximised sales in a discreet and professional manner when taking orders for spirits, wine, beer, and soft drinks, bringing in an estimated 15% more revenue on average. 

 

Education

 

NVQ 1 in Hospitality and Catering

Beattie College, Birmingham, 2018

 

A-levels: Art and Design, Drama, English

Ayers School, Birmingham, 2013 – 2015

 

8 GCSEs (including Mathematics and English)

Ayers School, Birmingham, 2011 – 2013

 

Skills

 

  • Customer service: well-versed in helping customers make decisions, anticipating their needs, and taking their preferences into account as well as being aware of responsible alcohol management practices. 
  • Teamwork: constantly worked in various teams, very often under stressful circumstances and time pressure.
  • Attention to detail: always endeavoured to keep all areas clean and tidy, give correct change, and return left-behind items to customers before they made it out the door.
  • Multitasking: frequently juggled front-of-house duties with back-of-house/kitchen and customer demands on time and attention.
  • Communication skills: maintained a professional demeanour and communicated clearly with people of various backgrounds, emotional states and degrees of intoxication.
  • Technologies and devices: comfortable using various kinds of tills, card terminals, tablets, etc.

 

Certification

 

  • Level 2 Food Hygiene Certificate (2020)
  • St John Ambulance CPR Certificate of Competence (2018)

 

Hobbies

 

  • Cooking
  • Reviewing local cafés online
  • Improv

 

Now you know what to include in your CV. Here’s a step-by-step formula to make a hospitality CV as good as the one above: 

 

1. Start your hospitality CV off right with a personal statement

 

Working in hospitality, you know a thing or two about making a good first impression. Your personal statement is how you make a good first impression with your hospitality CV. It does three things:

  • Introduces you as a hospitality worker
  • Shows what you have to offer through a concrete example
  • Describes how your goals line up nicely with your potential new employer’s.

 

Given that you’ll be writing a new one for each new job application (yes, seriously), it’s good to have something of a cheat sheet to work from. Simply answer the following questions in a total of 3–4 sentences and 50–150 words and voilà, you have a personal statement.

  • What kind of hospitality worker are you and what’s your experience?
  • In what particular branches of the industry have you been working?
  • What’s your most impressive/relevant achievement?
  • (Optional) What’s your most unique achievement?
  • What are you hoping to be able to achieve in this job? (For your employer, not yourself).

 

Many businesses use an Applicant Tracking System (ATS) to process and sort job applications. For this and other reasons, it’s good practice to always include the name of the position for which you’re applying as well as the company name in your personal statement. Try to mirror main keywords, too.

 

Altough you start your CV with a personal statement, it is best written last of all. You’ll be able to do a much better job once you have your job descriptions and skills ready (that's why it's also called a CV summary). So keep it in the back of your mind for now and come back to it later.

 

Hospitality CV personal statement example

 

Conscientious and energetic hospitality worker with over 3.5 years’ experience working in the food and beverage industry. Used comprehensive menu and dish-composition knowledge to discreetly up-sell 73% of evening shift orders at current position, bringing in an additional 15–35% on each up-sold table. Looking for an opportunity to use excellent customer service skills and safe food-handling knowledge in helping Dozy Waiter Catering maintain and exceed the high standards for which it is known.

 

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder.

 

Create your CV nowcv builder

 

2. Organise your hospitality CV work experience section

 

So much of what goes into hospitality work is learnt by doing—make sure your work experience CV section is as simple to digest for recruiters as it can be. Stick to a chronological format, meaning that you list your job descriptions from most to least recent. This is what hiring managers and ATSs expect.

 

Use the following template to create a subheading for each job description:

 

[Job Title]

[Company Name, Location]

[Dates of Employment]

 

Add up to six bullet points under each subheading. Do not list your duties and responsibilities. Instead, focus on achievements. Achievements involve concrete, measurable results. Use accomplishment statements to structure your bullet points and quantify each point.

 

If you don’t have any experience yet, then focus on any apprenticeships, placement work, and volunteer work you’ve done. You can also move this section down to after your education section. If you’re struggling to cobble together any experience at all, then consider writing a student CV instead.

 

Hospitality CV job description

 

Waitress

Three Pixies Fusion, Birmingham

August 2018—present

  • Trained 11 incoming part-time staff members regarding the restaurant's procedures, culture and practices.
  • Accurately balanced tills up to £2,000.
  • Memorised up to 39 menu items at any one time, including those that fulfilled or could be made to fulfil one or more of 11 different dietary restrictions and preferences.
  • Verified orders when collecting them from the kitchen, catching all but one mistake before serving the orders.
  • Managed up to two sections simultaneously, including balancing bookings and table turning.

 

Bar Staff

Zelenoff’s Sports Bar, Birmingham

January 2017—July 2018

  • Organised the bar area to streamline drink preparation, resulting in up to 10% less breakage during busy shifts.
  • Created dozens of unique drinks, three of which made it into menu rotation and one of which remains a house speciality. 
  • Voluntarily attended and contributed to over 20 training sessions and team meetings.
  • Handled payments and managed float in accordance with company standards, never closing with less than 30% of the small bills and change still in the float.
  • Maximised sales in a discreet and professional manner when taking orders for spirits, wine, beer, and soft drinks, bringing in an estimated 15% more revenue on average. 

 

3. Include an education section in your hospitality CV

 

Hands-on experience might trump a lot of theoretical knowledge in the hospitality game, but that doesn’t mean your education isn’t important. Set your education section out so that it’s fast and simple for recruiters to scan through. They’ll often be looking for GCSEs in Maths and English as a minimum.

 

When listing university degrees, include the type, class, and name of your degree, the years you attended (with an expected graduation date if you’re still studying), and the name of the institution and its location. Use this template:

 

[Degree Class] [Degree Type] [Degree Name]

[University Name] (Years Attended)

 

When detailing your high school education list all of your A-levels by name, the years during which you studied them, the name of the school and its location. For GCSEs simply state how many you completed, the years over which you completed them, the name of the school and its location.

 

Remember to mention Mathematics and English when stating how many GCSEs you’ve completed. If you lack work experience, you may want to add bullet points here to highlight your achievements, extracurricular activities or areas of excellence while studying.

 

Hospitality CV education section example

 

NVQ 1 in Hospitality and Catering

Beattie College, Birmingham, 2018

 

A-levels: Art and Design, Drama, English

Ayers School, Birmingham, 2013 – 2015

 

8 GCSEs (including Mathematics and English)

Ayers School, Birmingham, 2011 – 2013

 

4. Showcase your hospitality skills in your CV

 

The skills you pick up doing hospitality work are incredibly transferable, especially within the hospitality industry. Being able to list your skills in a clear and concrete way will really help you move around within the industry and beyond.

 

To make your life easier in the future, set your CV and job advert aside for a second and open a new document. List all the hospitality skills you’ve picked up over the years. IT skills, communication skills, soft and hard skills. Keep going until you run out of ideas. Now comes the critical part.

 

Add a sentence to each skill that describes exactly how you’ve demonstrated that particular skill. Be as specific as you can. Any hard or soft skill that you can’t do this for drops off the list. What you’re left with is a master list of skills for this and future CVs. Add to it over time and make tailoring CVs a breeze.

 

Tailoring means choosing the right set of skills for a given application. For example, go back to your job advert and copy across 5–10 skills, being sure to at least cover what’s mentioned in the advert. Substitute synonyms (e.g. ‘team player’ → ‘teamwork’) where necessary to match the keywords in the advert.

 

Hospitality CV skills

 

  • Customer service: well-versed in helping customers make decisions, anticipating their needs, and taking their preferences into account as well as being aware of responsible alcohol management practices. 
  • Teamwork: constantly worked in various teams, very often under stressful circumstances and time pressure.
  • Attention to detail: always endeavoured to keep all areas clean and tidy, give correct change, and return left-behind items to customers before they made it out the door.
  • Multitasking: frequently juggled front-of-house duties with back-of-house/kitchen and customer demands on time and attention.
  • Communication skills: maintained a professional demeanour and communicated clearly with people of various backgrounds, emotional states and degrees of intoxication.
  • Technologies and devices: comfortable using various kinds of tills, card terminals, tablets, etc.

 

5. Sprinkle some extra sections onto your hospitality CV

 

There’s a lot that makes you great at your job that doesn’t fit under headings like education, experience or skills. Add extra sections to your CV to include these things and get an edge over your competition. You could include languages, awards, additional achievements, hobiess and interests or certifications.

 

Certifications play a significant role in hospitality. Sometimes you need to have them before starting a job but more often you’ll go through some training once on the job (like the Food Hygiene Certificate below). Health and Safety is another big area in hospitality, well worth looking into.

 

Hospitality CV additional sections sample

 

Certification

 

  • Level 2 Food Hygiene Certificate (2020)
  • St John Ambulance CPR Certificate of Competence (2018)

 

Hobbies

 

  • Cooking
  • Reviewing local cafés online
  • Improv

 

6. CVs and cover letters go hand in hand

 

Writing a cover letter isn’t as taxing as it may seem and besides, it’s an absolute must. People may tell you that many employers don’t even read cover letters. This might be true in some circumstances, but do you really want to be caught out without one? Or with a poorly written one?

 

Do your hospitality CV justice and send it as part of a complete application—one that includes a cover letter. The only time you shouldn’t do this is if you’ve been explicitly instructed not to. A good hospitality cover letter will follow a standard British business cover letter format and include:

 

How long should a cover letter be? Your hospitality cover letter should end up being between half an A4 page and one A4 page long, about 200–350 words in total. If you’ve done your job descriptions and personal statement, then you’re halfway there.

 

7. What else to keep in mind for your hospitality CV?

 

Sometimes it’s the way a table is set or a bar lit. The soft music piped into a foyer. Seemingly little, cosmetic touches can make all the difference—for good or ill. Set your hospitality CV up to impress and avoid disaster by keeping the following basic CV structure rules in mind:

  • Leave your contact details where they’ll be easy to find, like at the top of your CV. There's no need to add address to you CV, though. Stick to your name, surname, telephone number and email address (you might want to add a LinkedIn URL, too). Mentioning your date of birth on a CV is an outdated practice, too.
  • Go for a neat CV layout. Use subheadings and white space to clearly break your CV down into sections.
  • Choose an appropriate CV font like Arial, Noto, Garamond or Liberation (when in doubt, stick to the default).
  • Use a creative CV template unless you're applying to a conservative company.
  • Best format for a CV? Attach it as a PDF file unless explicitly asked for something else.
  • How long should a CV be? Keep to a single page for each decade of experience, but don’t go over two pages.

 

Proofread and spellcheck your hospitality CV and cover letter. Ask someone else to read and proofread both documents. Use any of the apps, web apps, or programmes out there that can help you with spelling and grammar. You wouldn’t expect people to accept a smudged glass or stained uniform.

 

One final CV tip: follow up if you haven’t heard back after a week. A quick phone call or email is simple enough to do and sends all the right messages.

 

You don’t have to be a CV writing expert. In the LiveCareer CV builder you’ll find ready-made content for every industry and position, which you can then add with a single click.

 

Create your CV nowcv builder

 

You’ve made it to the end—with a dazzling new hospitality CV in hand. Is there anything I’ve mentioned that you’d like more information on? Do you have any comments, questions or feedback? Maybe you have some advice of your own to give? Leave it all in the comments section below!

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LiveCareer Editorial Team

LiveCareer Editorial Team

About the author

Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

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