Customer Service Advisor CV Example & Template for 2024

You're the calming voice on the other end of the line, building trust and shaping positive experiences. But how do you ensure your CV reflects the skills and dedication that define your role?

In this article, we'll walk you through the essentials of a compelling customer service advisor CV. From practical tips to illustrative examples, you'll find everything needed to showcase your customer service excellence.

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Customer service advisor CV sample

How to write a customer service advisor CV

Now that you’ve seen a sample customer service advisor CV, it’s time to write your own. Begin by considering what defines you as a top-tier customer service advisor and follow the below structure:

• Personal statement: Craft an engaging CV summary that outlines your experience, problem-solving abilities, significant achievements, and career objectives, all while keeping the employer’s needs in focus.
• Job description: Tailor the work experience section of your CV to underscore your specialisation in customer service, your contributions, and pertinent experiences through the PAR formula. Ensure to list positions and firms under specific heads, utilising 3 to 7 points. For freelancers or those eyeing a career switch, a skills-based CV might be more beneficial.
• Education: Bolster your customer service advisor CV with an education section that highlights relevant academic credentials. Format to include [Degree Class] [Degree Name] (Year of Graduation) at [University Name]. If your experience is sparse, amplify it with achievements, extracurricular activities, and standout talents.
• Skills: Compile a list of skills for your customer service advisor CV, focusing on soft skills and technical proficiencies that align with employers' requirements. This section should reinforce your summary and work experience, excluding unrelated skills.
• Additional sections: Enhance the depth of your CV by including sections that showcase awards, certifications, or language proficiencies, making you a more versatile candidate. Leave out unrelated hobbies or interests to maintain focus on what's crucial.
• Cover letter: Augment your application with a personalised cover letter that highlights why you're the perfect fit for the position. Start with an engaging introduction, then further elaborate on your strengths and contributions. Conclude your cover letter with a statement expressing your enthusiasm for the role and inviting further discussion.
• Format: Give attention to your customer service advisor CV format, keeping readability in mind by selecting the appropriate font and spacing. Also, adjust the file format to be compatible with applicant tracking systems, steering clear of *.doc files if not explicitly required, as some systems may not properly parse PDFs.

On your journey to becoming a customer service advisor or advancing your career, a well-crafted CV can be your greatest ally.

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder.

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Considering other positions? See CV examples for different jobs:

• Accountant CV
• Marketing CV
• Retail Sales Assistant CV
• Sales Assistant CV
• Sales CV

Thanks for reading this article. I hope you feel equipped and confident to create a CV reflecting your ability to excel in customer service. If you have questions or want to share your experiences, please use the comments section below.

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.