1. Customer Service Advisor CV Example & Template for 2024

Customer Service Advisor CV Example & Template for 2024

LiveCareer Editorial Team

Our customers were hired by:

You're the calming voice on the other end of the line, building trust and shaping positive experiences. But how do you ensure your CV reflects the skills and dedication that define your role?

In this article, we'll walk you through the essentials of a compelling customer service advisor CV. From practical tips to illustrative examples, you'll find everything needed to showcase your customer service excellence.

Create an effective CV in minutes. Choose a professional CV template and fill in every section of your CV in a flash using ready-made content and expert tips.

Create your CV now

The LiveCareer online CV maker lets you build a professional CV fast and download it as a PDF or DOC.

Customer service advisor CV sample

Lila Davis

Phone: 123 488 7863 

Email: lila.davis@email.com 

LinkedIn: linkedin.com/in/lila-davis8204 

Personal Statement

Highly empathetic and solution-oriented customer service advisor with 5+ years of experience in fast-paced service environments. Eager to bring top-notch customer support and problem-solving skills to ClientConnect Services UK Ltd, aiming to enhance customer satisfaction and loyalty. Successfully managed a team that achieved a 25% increase in customer satisfaction scores within one year at ServicePlus Solutions UK Ltd.

Work Experience

Customer Service Advisor 

ServicePlus Solutions UK Ltd., Birmingham 

January 2019–Present 

Key Qualifications & Responsibilities

  • Provided comprehensive support across various communication channels, resulting in a 20% increase in customer satisfaction ratings and a 15% decrease in response times.
  • Implemented customer feedback loops to identify and address service gaps, leading to a 25% reduction in customer complaints.
  • Coordinated with the product team to relay customer needs and contribute to developing user-friendly solutions. 
  • Conducted training sessions for new hires on customer service protocols and company policies, resulting in a 40% decrease in onboarding time and a 20% increase in new hire productivity within the first month. 

Key Achievement:

  • Led a team that boosted customer satisfaction scores by 25% in just one year.


BA (Hons) Business Administration 

University of Manchester, Manchester 

September 2014–June 2018 

Extracurricular activities 

  • Volunteered at Manchester Community Centre, organizing monthly events for local businesses.

Academic achievements 

  • Graduated with First Class Honours. 


  • CRM software and MS Office: Utilizing the tools to manage customer interactions and streamline administrative tasks efficiently. 
  • Interpersonal skills: Communicating clearly and empathetically, fostering positive customer relationships.
  • Problem-solving: Analyzing complex issues and making timely, effective decisions.
  • Stress management: Ability to work under pressure and handle difficult situations. 
  • Precision: Managing multiple tasks while maintaining accuracy and quality.
  • Team leadership and training: Inspiring and motivating colleagues to achieve goals and facilitating training sessions for professional development.
  • Customer needs assessment: Using customer feedback to drive continuous service improvement. 
  • Adaptability and resilience: Overcoming challenges with a positive attitude. 


  • Customer Service Management Certificate, Institute of Customer Service, 2022 


  • 2020, Employee of the Year, ServicePlus Solutions UK Ltd. 


Member of the Institute of Customer Service since 2021 

  • Participated in workshops on Advanced Communication Skills and Emotional Intelligence. 


  • English—Native 
  • Spanish—Intermediate 


  • Hosting a weekly podcast on customer service innovations and challenges. 
  • Volunteering at local animal shelters, coordinating events and fundraisers.

How to write a customer service advisor CV

Now that you’ve seen a sample customer service advisor CV, it’s time to write your own. Begin by considering what defines you as a top-tier customer service advisor and follow the below structure:

  • Personal statement: Craft an engaging CV summary that outlines your experience, problem-solving abilities, significant achievements, and career objectives, all while keeping the employer’s needs in focus.
  • Job description: Tailor the work experience section of your CV to underscore your specialisation in customer service, your contributions, and pertinent experiences through the PAR formula. Ensure to list positions and firms under specific heads, utilising 3 to 7 points. For freelancers or those eyeing a career switch, a skills-based CV might be more beneficial.
  • Education: Bolster your customer service advisor CV with an education section that highlights relevant academic credentials. Format to include [Degree Class] [Degree Name] (Year of Graduation) at [University Name]. If your experience is sparse, amplify it with achievements, extracurricular activities, and standout talents.
  • Skills: Compile a list of skills for your customer service advisor CV, focusing on soft skills and technical proficiencies that align with employers' requirements. This section should reinforce your summary and work experience, excluding unrelated skills.
  • Additional sections: Enhance the depth of your CV by including sections that showcase awards, certifications, or language proficiencies, making you a more versatile candidate. Leave out unrelated hobbies or interests to maintain focus on what's crucial.
  • Cover letter: Augment your application with a personalised cover letter that highlights why you're the perfect fit for the position. Start with an engaging introduction, then further elaborate on your strengths and contributions. Conclude your cover letter with a statement expressing your enthusiasm for the role and inviting further discussion.
  • Format: Give attention to your customer service advisor CV format, keeping readability in mind by selecting the appropriate font and spacing. Also, adjust the file format to be compatible with applicant tracking systems, steering clear of *.doc files if not explicitly required, as some systems may not properly parse PDFs.

On your journey to becoming a customer service advisor or advancing your career, a well-crafted CV can be your greatest ally.

A strong CV summary will convince the recruiter you’re the perfect candidate. Save time and choose a ready-made personal statement written by career experts and adjust it to your needs in the LiveCareer CV builder.

Create your CV nowcv builder

Considering other positions? See CV examples for different jobs:

Thanks for reading this article. I hope you feel equipped and confident to create a CV reflecting your ability to excel in customer service. If you have questions or want to share your experiences, please use the comments section below.

How we review the content at LiveCareer

Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.

About the author

LiveCareer Editorial Team
LiveCareer Editorial Team

Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

Follow us

Rate this article:

Customer service advisor


Thanks for rating!
5  (1 Rating)

Looking for a job-winning CV?

Try our cv builder for free
CV examples made in our CV builder

Our customers were hired by: