Customer Service (CS) Cover Letter: Examples & Writing Tips

It doesn't matter if you're accepting the returns of hoverboards, troubleshooting problems, or simply telling someone to turn it on and off again. You must have resounding authority, be in control, and have confidence that you will reach a satisfactory solution.

Your customer service cover letter must let those skills shine through. Let’s reassure the hiring manager that everything’s going to be alright. Without turning it off and on again.

Here’s a sample CSR cover letter and tips on how to write a great customer service cover letter step by step.

Save time and have a cover letter ready in no time. Pick a cover letter template, use pre-written suggestions, and have your cover letter ready in minutes.

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Looking for other cover letter examples? See our guides:

• Barista Cover Letter
• Bartender Cover Letter
• Lidl Cover Letter
• Receptionist Cover Letter
• Research Assistant Cover Letter

 Want to explore other options? See our selection of cover letter examples for other jobs. 

Customer Service Cover Letter Example

Now let’s see how to write your own customer service cover letter that will have your lines red hot.

1. Use a professional header and a proper salutation

First things first. Here's how to address a cover letter. Align your contact details, including email and phone number to the right. Drop a space, and list the name, position and address of the hiring person, aligned to the left. Below, record the date, and the subject of the letter.

Use a proper salutation, addressing the hiring manager by first name if possible. It’s better than using a general salutation such as ‘To Whom It May Concern’. 

Customer service cover letter—header

You can adjust every cover letter created in the builder to meet the job requirements. Choose the name of your profession and the company to which you’re applying, and the builder will automatically adapt the content for you. Create a cover letter faster than you ever thought possible and apply for the job in record time.

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2. Open your customer service cover letter strongly

CSR cover letters and CVs are a dime a dozen. Because of this, none of them will be getting in-depth looks right off the bat.

So in the opening paragraph of your cover letter make yourself stand out with a strong, relevant achievement that lines up with their goals, and explain how you can apply those skills to the new employer’s situation. Limit this to 40-80 words.

Customer service cover letter—opening example

3. Showcase achievements in the second paragraph

What to include in the main body of your cover letter? Pick the 2 or 3 achievements from your customer service CV that most accurately match the requirements that the employer describes in the job advertisement.

Try and put your impact into numbers by estimating the volume of queries you process, your effectiveness, savings, improvements or achievements you made. Anyone can pick up the phone. You make the magic happen, however.

This makes up the majority of your CSR cover letter, and should be somewhere between 120 and 200 words.

Customer service cover letter—main paragraph example

5. Wrap up your customer service cover letter with a call to action

The last paragraph of your CSR cover letter should tie up the loose ends and explain exactly how your achievements and proven hard and soft skills will produce results for your new employer.

Limit your cover letter ending to 60-80 words. Below, in a single sentence, ask for an interview or call to discuss how you can start improving their business. Sign off with a formal closing, such as ‘Best Regards’.

Customer service cover letter—closing example

6. Use a professional customer service cover letter format

Just like your phone manner, your cover letter must project confidence and calm, and be neatly organised and controlled. Follow these easy cover letter rules for formatting:

Customer service cover letter length rules

• How long should a cover letter be? 200-350 words total. From half a page of A4, up to 1 page of A4.
• Opening paragraph—between 60 and 80 words
• Main body—between 120 and 200 words
• Closing paragraph—between 40 and 60 words

Match the CV

The structure of your cover letter and CV should match—as they form a whole document together.

Choose an easy-to-read font

Use a simple cover letter template and don’t make it hard on the eyes by using a font that is too small or too fancy. Stay between size 10 and 12, and go for a classic like Arial, Noto, Garamond or the default Calibri.

Use white space

A neat cover letter layout will direct the reader’s gaze by leaving spaces between sections and paragraphs. If you have a huge block of text in the middle, consider pulling out some bullet points to organise it neatly.

Use even margins

Centre and space your customer service cover letter by setting even 1-inch margins on all sides. If your cover letter is shorter than most, you can extend this to 1.5-inch to improve the presentation.

One cover letter for one job

Customer service differs from company to company. Different industries, different approaches. To maximise your chances, research every company you apply to and target your cover letter and CV to their requirements. 

When you write a new cover letter from scratch for every application, you have a better chance of being perceived as the perfect candidate. The research will also let you get a feel if you really want to work there. Displaying a ‘culture fit’ is a sure-fire way to get hired.

Save as PDF

One last cover letter tip: Unless asked for your CV in a *.doc format, save in the PDF format to protect your formatting. 

You don’t have to create any content yourself. The LiveCareer cover letter maker will automatically suggest the best content for your cover letter with ready-made examples and expert tips.

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Does this answer how to write a customer service cover letter? Got any more questions on what to include? Did you find the customer service cover letter example helpful? Let us know in a comment!

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Our editorial team has reviewed this article for compliance with Livecareer’s editorial guidelines. It’s to ensure that our expert advice and recommendations are consistent across all our career guides and align with current CV and cover letter writing standards and trends. We’re trusted by over 10 million job seekers, supporting them on their way to finding their dream job. Each article is preceded by research and scrutiny to ensure our content responds to current market trends and demand.