Customer Service (CS) Cover Letter: Examples & Writing Tips

It doesn't matter if you're accepting the returns of hoverboards, troubleshooting problems, or simply telling someone to turn it on and off again. You must have resounding authority, be in control, and have confidence that you will reach a satisfactory solution.

 

Your customer service cover letter must let those skills shine through. Let’s reassure the hiring manager that everything’s going to be alright. Without turning it off and on again.

 

Here’s a sample CSR cover letter and tips on how to write a great customer service cover letter step by step.

 

Use the LiveCareer cover letter builder and your cover letter will write itself. Choose a professional template, answer a few easy questions and the creator will generate a professional cover letter for you with just one click.

 

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Customer service cover letter example

 

Faith Cartwright

34 Bridge Street

Crewkerne

CM9 6XY

07590876732

faith@cartwright.com

 

John Smith

Manager

iO Telecom

1 Satellite Way

Gillingham

NR34 8AS

 

May 15, 2021

 

Dear John,

 

Being a Customer Service Specialist with 3+ years of experience in the telecommunications and ISP industries, I have a proven track record of customer retention 37% higher than the company average at Orange. I am ready to leverage those skills to reduce cancellations and refunds for iO Telecom.

 

In my current position, I make and receive 125+ calls a day from new and existing customers. I maintain a 96% customer satisfaction, which is 10% over the company average. Although it is a problem resolution role in its essence, I have been able to implement some NLP upselling techniques to drive upgrades, which created £15,000 in new revenue. These results have led me to be chosen to train new and existing customer service colleagues, and I have so far trained and onboarded 4 new arrivals, and updated the existing team of 12 on new policies. By implementing the NLP techniques I use on problem calls, I have been able to improve customer retention by 8% for the whole team.

 

I am confident that my proven track record in upselling, conflict resolution and colleague training will translate to improved customer retention and more revenue for iO Telecom. 

 

When would be a good time to set up an appointment to discuss how we can implement NLP techniques on complaint calls?

 

Best Regards,

Faith Cartwright

 

Now let’s see how to write your own customer service cover letter that will have your lines red hot.

 

1. Use a professional header and a proper salutation

 

First things first. Here's how to address a cover letter. Align your contact details, including email and phone number to the right. Drop a space, and list the name, position and address of the hiring person, aligned to the left. Below, record the date, and the subject of the letter.

 

Use a proper salutation, addressing the hiring manager by first name if possible. It’s better than using a general salutation such as ‘To Whom It May Concern’. 

 

Customer service cover letter—header

 

Faith Cartwright

34 Bridge Street

Goldhanger

CM9 6XY

07590876732

faith@cartwright.com

 

John Smith

Manager

iO Telecom

1 Satellite Way

Gillingham

NR34 8AS

 

May 15, 2021

 

RE: Customer Service Representative

 

Dear John,

 

You can adjust every cover letter created in the builder to meet the job requirements. Choose the name of your profession and the company to which you’re applying, and the builder will automatically adapt the content for you. Create a cover letter faster than you ever thought possible and apply for the job in record time.

 

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2. Open your customer service cover letter strongly

 

CSR cover letters and CVs are a dime a dozen. Because of this, none of them will be getting in-depth looks right off the bat.

 

So in the opening paragraph of your cover letter make yourself stand out with a strong, relevant achievement that lines up with their goals, and explain how you can apply those skills to the new employer’s situation. Limit this to 40-80 words.

 

Customer service cover letter—opening example

 

Being a Customer Service Specialist with 3+ years of experience in the telecommunications and ISP industries, I have a proven track record of customer retention 37% higher than the company average at Orange. I am ready to leverage those skills to reduce cancellations and refunds for iO Telecom.

 

3. Showcase achievements in the second paragraph

 

What to include in the main body of your cover letter? Pick the 2 or 3 achievements from your customer service CV that most accurately match the requirements that the employer describes in the job advertisement.

 

Try and put your impact into numbers by estimating the volume of queries you process, your effectiveness, savings, improvements or achievements you made. Anyone can pick up the phone. You make the magic happen, however.

 

This makes up the majority of your CSR cover letter, and should be somewhere between 120 and 200 words.

 

Customer service cover letter—main paragraph example

 

In my current position, I make and receive 125+ calls a day from new and existing customers. I maintain a 96% customer satisfaction, which is 10% over the company average. Although it is a problem resolution role in its essence, I have been able to implement some NLP upselling techniques to drive upgrades, which created £15,000 in new revenue. These results have led me to be chosen to train new and existing customer service colleagues, and I have so far trained and onboarded 4 new arrivals, and updated the existing team of 12 on new policies. By implementing the NLP techniques I use on problem calls, I have been able to improve customer retention by 8% for the whole team.

 

5. Wrap up your customer service cover letter with a call to action

 

The last paragraph of your CSR cover letter should tie up the loose ends and explain exactly how your achievements and proven hard and soft skills will produce results for your new employer.

 

Limit your cover letter ending to 60-80 words. Below, in a single sentence, ask for an interview or call to discuss how you can start improving their business. Sign off with a formal closing, such as ‘Best Regards’.

 

Customer service cover letter—closing example

 

I am confident that my proven track record in upselling, conflict resolution and colleague training will translate to improved customer retention and more revenue for iO Telecom. 

 

When would be a good time to set up an appointment to discuss how we can implement NLP techniques on complaint calls?

 

Best Regards,

Faith Cartwright

 

6. Use a professional customer service cover letter format

 

Just like your phone manner, your cover letter must project confidence and calm, and be neatly organised and controlled. Follow these easy cover letter rules for formatting:

 

Customer service cover letter length rules

 

  • How long should a cover letter be? 200-350 words total. From half a page of A4, up to 1 page of A4.
  • Opening paragraph—between 60 and 80 words
  • Main body—between 120 and 200 words
  • Closing paragraph—between 40 and 60 words

 

Match the CV

 

The structure of your cover letter and CV should match—as they form a whole document together.

 

Choose an easy-to-read font

 

Use a simple cover letter template and don’t make it hard on the eyes by using a font that is too small or too fancy. Stay between size 10 and 12, and go for a classic like Arial, Noto, Garamond or the default Calibri.

 

Use white space

 

A neat cover letter layout will direct the reader’s gaze by leaving spaces between sections and paragraphs. If you have a huge block of text in the middle, consider pulling out some bullet points to organise it neatly.

 

Use even margins

 

Centre and space your customer service cover letter by setting even 1-inch margins on all sides. If your cover letter is shorter than most, you can extend this to 1.5-inch to improve the presentation.

 

One cover letter for one job

 

Customer service differs from company to company. Different industries, different approaches. To maximise your chances, research every company you apply to and target your cover letter and CV to their requirements. 

 

When you write a new cover letter from scratch for every application, you have a better chance of being perceived as the perfect candidate. The research will also let you get a feel if you really want to work there. Displaying a ‘culture fit’ is a sure-fire way to get hired.

 

Save as PDF

 

One last cover letter tip: Unless asked for your CV in a *.doc format, save in the PDF format to protect your formatting. 

 

You don’t have to create any content yourself. The LiveCareer cover letter maker will automatically suggest the best content for your cover letter with ready-made examples and expert tips.

 

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Does this answer how to write a customer service cover letter? Got any more questions on what to include? Did you find the customer service cover letter example helpful? Let us know in a comment!

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LiveCareer Editorial Team
LiveCareer Editorial Team

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Since 2005, the LiveCareer Team has been helping job seekers advance their careers. In our in-depth guides, we share insider tips and the most effective CV and cover letter writing techniques so that you can beat recruiters in the hiring game and land your next job fast. Also, make sure to check out our state-of-the-art CV and cover letter builder—professional, intuitive, and fully in line with modern HR standards. Trusted by 10 million users worldwide.

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