Highly skilled Customer Service Trainer understands best customer service practises and has an excellent ability to convey information regarding how to interact with customers in a courteous and positive manner. Understands that customer service professionals can make the difference in whether a one-time customer becomes a repeat one. Has six years of experience working as a customer service trainer in retail environments and a high school diploma.
Strong understanding of customer service in retail environments
Excellent verbal and social communication skills
Excellent presentation skills and able to effectively engage employees
Good writing skills and the ability to write easy to read training manuals
Knows how to use presentation software such as Microsoft Power Point
Strong belief that good customer service is essential for business success
Strong public speaking skills and ability to encourage participation
June 2012 to September 2014 Walmart Stores, Inc.Â—London, UK Customer Service Trainer
Traveled extensively to train Walmart employees on appropriate customer service practises.
Operated within Walmart’s service guidelines for their employees.
Designed and implemented ongoing customer service training programmes for individual stores.
Wrote training materials including employee customer service training manuals for use by store managers.
January 2008 to June 2012 Target Stores, Inc.Â—London, UK Customer Service Trainer
Conducted training for all staff on proper customer services skills.
Focused on Target’s business philosophy in designing training programmes.
Traveled to various stores to conduct customer service training.
2006 Rollling Hills Secondary School, London, England Secondary School GCSE