Versatile Software Support professional who is able to mix applications from different platforms and utilise legacy applications for a variety of processes. Adept at writing up software analysis reports, following complex instructions and completing projects on or before their deadlines. Specialises in government and corporate platforms.
Technically certified in an array of software platforms
Very comfortable working with legacy and contemporary software titles
Excellent team player or competent as an independent
Dedicated to meeting every project deadline
Exceptional corporate presentation skills
Very strong personnel training skills
April 2010 to July 2014 Hercules Incorporated-Manchester, UK Software Support
Assisted in maintaining the software support log and submitting a summary to management each week.
Responsible for taking incoming user support requests and solving the problems.
Worked with management to plan and execute several large software upgrade projects.
February 2005 to April 2010 Bennet Company-Manchester, UK Software Support
Responsible for creating new support tickets for users and seeing those tickets through to the end.
Was often asked to get involved in application development projects, especially with legacy software.
Assisted in creating a support summary report that was presented to management at the end of each week.
July 1998 to February 2005 Department of Motor Vehicles-Manchester, UK Software Support
Responsible for doing immediate in-person support functions whenever a user had an issue.
Assisted in creating an upgrade plan for two separate system upgrades.
Responsible for taking care of all support calls regarding the legacy systems.
1998 Hector College, London, England, UK Bachelor’s Degree, Computer Science