Tasteful and experienced Hotel Steward utilises exceptional customer service and hospitality skills to ensure all guests experience the best fine dining experience.Has excellent understanding of reservation schedulling and supervising dining room staff.Has a Bachelor’s Degree in Hospitality Management and more than eleven years of Hotel Steward experience in fine dining hotel establishments.
Excellent interpersonal and social communication skills
Strong customer-service focus and hospitality management
Good knowledge of tableside preparations
Solid experience with wines, wine tasting and pouring
Effective assignation of server duties and sections
Strong ability to obtain guest satisfaction
Able to lead dining staff
June 2009 to July 2014 Hilton HotelÂ—London, UK Hotel Steward
Took reservations and entered them into the hotel’s system.
Greeted guests entering into the fine dining establishment.
Assigned dining service duties to servers and assigned sections.
Prepared table-side presentations and poured wine for guests.
Focused on quality customer-service delivery by all dining room staff.
May 2003 to May 2009 Marriott HotelÂ—London, UK Hotel Steward
Greeted customers as they entered the upscale fine dining establishment within the hotel.
Entered reservations into the hotel’s reservation system.
Poured wine and completed table-side preparations of salads and lit cherries jubilee.
Assigned servers to specific sections for each shift.
Ensured every customer received quality service.
2003 London Pacific University, London, England Bachelor’s of Arts Degree in Hospitality Management