Friendly and courteous Customer Support Specialist has good interpersonal skills and the ability to resolve customer issues.Has good social communication and problem-solving abilities.Possesses a high school diploma and has six years of experience working as a Customer Support Specialist in the retail environment.
Very customer-service focused
Conducts all interactions with courtesy
Excellent interpersonal and oral communication skills
Good critical thinking and problem-solving abilities
Able to answer questions and to take returns
Reports all issues to management immediately
Good telephone skills
Excellent fraud detection
Excellent listening skills and the ability to answer questions
Believes in service with a smile
October 2010 to July 2014 Target StoresÂ—London, UK Customer Support Specialist
Worked at the customer service station.
Processed returns and addressed complaints.
Reviewed receipts to ensure validity of purchase.
Reported suspected fraud to management immediately.
Interacted with courtesy and respect at all times.
Performed gift-wrapping of items during holidays.
May 2008 to September 2010 WalmartÂ—London, UK Customer Support Specialist
Worked at the Customer Service and Returns Desk.
Processed returns and examined receipts to validate purchase.
Notified management immediately of any attempted fraudulent returns.
Answered phones and answered questions.
Assisted customers with locating items in the store.
Issued and refilled gift cards.
2008 Rollling Hills Secondary School, London, England Secondary School GCSE