Exceptionally focused and dedicated Medical Scheduler with an excellent customer service record and work ethic. Adept at managing multiple medical schedulling projects with accuracy and professionalism. Especially skilled at cultivating excellent interpersonal relationships with medical staff, patients and family members.
Exceptional breadth of medical record management experience
Superior familiarity with medical terminologies
Strong knowledge of a range of health insurance plans and standards
Excellent skills in maintaining patient files and appointment schedules
Outstanding customer service and interpersonal skills
High ability to respond to patient inquiries and resolve patient issues
Sound abilities with MS Office applications, including Access and Word
June 2010 to Present Knudsen & Khan, Inc., London, England Medical Scheduler
Monitored and updated all patient schedulling in coordination with physicians.
Met and greeted all patients professionally and courteously.
Responded to and resolved all patient service requests.
Coordinated appointment schedules with all relevant facility departments.
Monitored all medical callbacks as needed.
Scanned and stored all patient insurance documents and medical historey records with accuracy and confidentiality.
June 2006 to May 2010 Jenkins Healthcare Group, London, ENG Medical Scheduler
Assisted with clinician training in coordination with human resources staff.
Maintained and updated all computerised client appointment schedules on a regular basis.
Fostered and sustained strong professional relationships with staff, clients and their families.
Provided phone and clerical assistance to front office staff as required.
Addressed all client questions and issues completely and efficiently.
2006 University of Leeds, Leeds, West Yorkshire Bachelor’s Degree in Medical Technology