Observant Reservation Officer enthusiastically interacting with guests to ensure a positive experience. Adept at handlling schedulling issues with regards to reservation dates and times. Specialise in working with potential guests to efficiently accommodate needs.
Â• Significant experience with outbound operations and reservation schedulling Â• Proficient in the use of MS Office applications and reservation software Â• Deep knowledge of booking and schedulling procedures Â• Superb time management and organisational skills Â• Strong ability to meet deadlines Â• Exceptional communications skills
July 2005 to June 2007 Riverfront Hotel & Resort Â— Manchester, UK Reservation Officer Â• Worked with marketing team to remain updated on all ongoing promotions and discounts. Â• Coordinated with reservation manager to ensure efficient daily operations. Â• Handled phone calls, emails and in-person reservation requests. Â• Dealt with reservation conflicts. June 2007 to October 2009 Manchester Hotel Â— Manchester, UK Reservation Officer Â• Made arrangements for special accommodations when reservations were made. Â• Handled reservations for individual and business clients. Â• Contacted guests with reservation confirmation emails. Â• Maintained a daily log of all reservations. October 2009 to Present Paradise Valley Hotel & Day Spa Â— Manchester, UK Reservation Officer Â• Remained updated on hotel and spa specials to entice guests to make reservations. Â• Adjusted reservation dates as requested and made alternate arrangements. Â• Worked with guests to prepare itineraries for day spa activities. Â• Ensured compliance with reservation and cancellation policies. Â• Responded to inquires from guests.
2005 University of Cambridge, Cambridge, England, UK Bachelor of Science, Hospitality Management