Astute Valet Manager with profound knowledge of managing velvet services in a variety of settings. Adept at customer interactions and staff management, including employee schedulling and accurate record keeping. Specialise in ensuring customer satisfaction in typically fast-paced environments.
Â• Well-rounded experience with supervising valet staff in various settings Â• Licenced driver with a current licence and excellent driving record Â• Strong understanding of applicable transportation laws Â• Proficient in MS Office Suite applications Â• Solid front desk management and organisational skills Â• Strong communications skills
June 2012 to October 2012 Manchester Parking Services Â— Manchester, UK Valet Manager Â• Assisted with car parking duties during busy periods. Â• Coordinated parking solutions for various events. Â• Maintained accurate data on all parked vehicles. Â• Ensured the safety and security of all valet parked vehicles. Â• Periodically checked vehicles stored in lots. Â• Evaluated the performance of each staff member. Â• Checked the licences of each valet and verified driving records. Â• Ensured the timely collection of valet fees. March 2013 to September 2013 Sunshine Hotel Â— Manchester, UK Valet Manager Â• Prepared staff schedules. Â• Prepared tags for all vehicles to make it easier to find vehicles. Â• Monitored and managed the flow of car park traffic in an orderly manner. Â• Ensured that all safety and security procedures were followed. Â• Coordinated with other management staff as necessary. Â• Managed guest requests. October 2013 to Present Manchester Hotel & Resort Â— Manchester, UK Valet Manager Â• Parked manual and automatic vehicles. Â• Trained valet parking staff on parking and valet procedures. Â• Ensured optimal customer service support was provided. Â• Prepared monthly staff performance reports. Â• Maintained a database of all vehicles parked. Â• Managed the parking of staff and guest vehicles.
2012 London Community College, London, England, UK Hospitality Management