Committed Travel Agency Manager with a solid understanding of national and international travelling procedures. Adept at securing deals for individual and corporate clients, often with limited notice. Specialise in preparing detailed itineraries for travelers and ensuring pleasant travel experiences.
Â• Proficient in all aspects of travel preparations, booking and planning Â• Considerable experience supervising teams and working in fast-paced settings Â• Adept at using the Galileo Computerised Reservation System and related software Â• Ability to identify customer needs and identify available travel deals Â• Proficient in the use of industry standard software applications Â• Excellent customer service and communications skills
May 2006 to November 2007 Global Travel Â— Manchester, UK Travel Agency Manager Â• Scheduled trips and prepared travel itineraries for clients. Â• Established and maintained solid client relationships. Â• Processed invoices and ensured prompt handlling of client payments. Â• Maintained inventory of travel information and updated website. Â• Dealt with booking and ticketing issues as necessary. January 2008 to March 2012 Manchester Travel Agency Â— Manchester, UK Travel Agency Manager Â• Assisted with the procurement of all necessary travel documents. Â• Researched client requirements for foreign travel destinations. Â• Managed travel and airline bookings. Â• Oversaw office staff and tracked productivity. Â• Prepared detailed travel estimates per client requests. July 2012 to Present Travel Solutions Â— Manchester, UK Travel Agency Manager Â• Reviewed client invoices and billling statements to ensure accuracy. Â• Cultivated long-term client relationships with local business travelers. Â• Negotiated travel deals for clients. Â• Tracked daily deposits and prepared weekly and quarterly spreadsheets showing results. Â• Procured an assortment of travel literature for in-office displays. Â• Ensured that staff work areas remained presentable at all times. Â• Addressed phone and email inquiries.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Travel and Tourism