Meticulous Telemarketing Manager who manages telemarketing operations and ensures that all federal and state regulations are followed during callling campaigns. Proficient in the operation and maintenance of telephone systems. Specialise in efficient staff management.
Â• Fantastic ability to market telecommunications products and services Â• Solid understanding of automatic dialling equipment and applications Â• Strong sales and marketing background Â• Adept at the use of MS Office software applications Â• Good motivational skills Â• Vast communications abilities
July 2007 to November 2010 Manchester Home Cleaning Services Â— Manchester, UK Telemarketing Manager Â• Prepared and modified listings of prospective customers. Â• Trained and supervised work staff. Â• Determined and implemented telemarketing sales strategies. Â• Prepared shift summaries and production reports. Â• Supervised shift changes and ensured that workstations were kept clean. November 2010 to January 2013 AB Software Technologies Â— Manchester, UK Telemarketing Manager Â• Developed telemarketing objectives and strategies. Â• Hired and trained staff, including additional staff for larger projects. Â• analysed staff performance and productivity. Â• Reviewed and updated customer contact list. Â• Professionally resolved customer service issues. January 2013 to Present Telemarketing Solutions, Inc. Â— Manchester, UK Telemarketing Manager Â• Scheduled client presentations to procure new call center projects. Â• Updated call center database. Â• Responded to customer inquires. Â• Prepared scripts based on client specifications. Â• Tracked shift productivity. Â• Provided training for each new call center project. Â• Set weekly project goals. Â• Evaluated staff performance. Â• Performed shift close out duties.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Administration