Hands-on Salon Manager with a track record of ensuring efficient salon operations. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Specialise in increasing customer flow through the availability of comprehensive services and products.
Â• Significant experience securing and managing customer appointments Â• Substantial knowledge of salon products and services Â• Adept at handlling staffing and payroll issues Â• Superior customer service and problem solving skills Â• Ability to stand on feet for long periods of time Â• Ability to work flexible hours Â• Excellent people skills
June 2006 to October 2007 Main Street Hair and Nail Salon Â— Manchester, UK Salon Manager Â• Maintained an updated schedule of all appointments. Â• Handled any cancellations or reschedulling requests. Â• Maintained an inventory of available supplies. Â• Resolved guest complaints or issues. October 2007 to February 2009 Sensational Salon Â— Manchester, UK Salon Manager Â• analysed weekly and monthly revenues and appointment bookings. Â• Ordered new products and supplies as needed. Â• Prepared monthly budget and tracked salon expenses. February 2009 to April 2012 Manchester Hotel & Spa Â— Manchester, UK Salon Manager Â• Worked with marketing coordinator to sell salon products to guests. Â• Implemented and enforced hygiene and cleanliness standards. Â• Hired and trained new salon and spa staff members. April 2012 to Present Sunrise Hair Salon Â— Manchester, UK Salon Manager Â• Interacted daily with customers to ensure an optimal level of customer satisfaction. Â• Assisted with customer services, including haircuts, perms and shampooing. Â• Worked with owner to develop marketing and promotional strategies. Â• Tracked available inventory and reordered supplies and products.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Management