Dedicated Fitness Club Manager who enjoys working with clients on a daily basis, assessing fitness needs and ably dealling with employee matters. Adept at effective employee communications and efficient multitasking. Focused on ensuring a pleasant gym experience for members and guests.
Â• Strong experience managing hospitality activities and procedures Â• Extensive understanding of the fitness industry Â• Adept at resolving employee issues in a professional manner Â• Proficient in the use of MS Office applications, including MS Word and Excel Â• Strong managerial and organisational skills Â• Ability to work flexible schedules when required
June 2009 to November 2010 Manchester Fitness Club Â— Manchester, UK Fitness Club Manager Â• Ensured that club was kept clean. Â• Reviewed health code standards with employees. Â• Established strategies to increase memberships. Â• Reviewed club operations and made efficiency recommendations. Â• Handled employee payroll issues and ensured timely direct deposits. November 2010 to July 2012 24/7 Fitness Â— Manchester, UK Fitness Club Manager Â• Addressed employee issues as necessary. Â• Interviewed new hires and implemented training strategies. Â• Prepared monthly employee performance reports. Â• Organised tours for potential club members. Â• Ensured 24/7 staffing and prepared weekly staff schedules accordingly. Â• Developed incentive-driven employee programmes. August 2012 to Present Fitness World of Manchester Â— Manchester, UK Fitness Club Manager Â• Scheduled tours and set membership quotas. Â• Reviewed billling and payment processes and made efficiency improvements. Â• Handled member inquiries. Â• Ensured compliance with English College of Sports Medicine standards. Â• Promoted member services. Â• Monitored fitness club website and social media platforms to evaluate feedback. Â• Assisted new members and provided facility tours to fitness club guests.
2009 University of Cambridge, Cambridge, England, UK Associate’s Degree, Exercise Science2013 London Community College, London, England, UK Associate’s Degree, Business administration