Skilled Cleaning Manager with the ability to effectively manage a large staff in various settings. Adept at resolving customer service issues and ensuring customer satisfaction whilst overseeing multiple tasks. Specialise in organising and allocating staffing resources.
Â• Considerable experience managing cleaning staff and preparing staffing schedules Â• Proficient with MS Office applications, including Access, Excel and PowerPoint Â• Ability to assess customer needs and allocate sufficient resources Â• Adept at generating all necessary staffing documentation and reports Â• Solid knowledge of workplace safety regulations and procedures Â• Excellent communications and organisational skills
September 2007 to January 2008 Manchester Hotel Â— Manchester, UK Cleaning Manager Â• Supervised cleaning and maintenance staff. Â• Assisted with the preparation of weekly work schedules. Â• Performed daily inspections of staff work. Â• Resolved guest issues regarding maintenance and room cleanliness. Â• Handled emergency situations as necessary. Â• Ensured quality control standards for cleaning of guest rooms. March 2008 to August 2010 Relaxation Hotel and Resort Â— Manchester, UK Cleaning Manager Â• Managed daily activities of cleaning staff and prepared staff reports. Â• Prepared and posted work schedules for cleaning and maintenance staff. Â• Hired temporary cleaning staff for busy seasons to maintain cleaning standards. Â• Monitored inventory of available cleaning supplies and ordered replacements as needed. September 2010 to Present Manchester Manufacturing Corp. Â— Manchester, UK Cleaning Manager Â• Coordinated with supervisors and management to determine office cleaning needs. Â• Managed inventory of supplies and maintained database with this information. Â• Determined weekly cleaning requirements and prepared schedules accordingly. Â• Ensured that OSHA standards were upheld. Â• Maintained all available cleaning equipment and arranged for repairs when necessary.
2007 University of Cambridge, Cambridge, England, UK Associate’s Degree, Business Management