Conscientious Branch Operations Manager who courteously provides a variety of banking services to customers and oversees all major banking operations. Adept at applying effective management skills. Specialise in working in a fast-paced environment to meet customer needs and ensure efficient banking operations.
Â• Admirable experience effectively managing a wide range of banking activities Â• Familiar with all standard banking software, including MS Office applications Â• Profound knowledge of banking procedures and investment products Â• Sound understanding of loan and credit procedures Â• Knowledgeable in all aspects of federal banking regulations Â• Ability to manage and nurture client relationships Â• Solid oral and written communications skills
May 2006 to October 2010 Main Street Credit Union Â— Manchester, UK Branch Operations Manager Â• Effectively managed human resources issues, including payroll and hiring. Â• Managed all banking operations and dealt with customer service issues. Â• Coordinated with other branch managers on some projects. Â• Performed internal audits to ensure efficient banking operations. November 2010 to November 2012 First National Bank of Manchester Â— Manchester, UK Branch Operations Manager Â• Ensured compliance with all applicable banking regulations. Â• Developed productive relationships within the local business community. Â• Approved loans and line of credit requests. Â• Evaluated new customer accounts. January 2013 to Present Manchester S&L Â— Manchester, UK Branch Operations Manager Â• Prepared weekly and quarterly operations reports. Â• Performed period risk assessments and prepared related documentation. Â• Ensured compliance with regulatory guidelines. Â• Dealt with any client and employee issues. Â• Reviewed and processed loan requests in a timely manner. Â• Monitored work and prepared staff schedules.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Finance 2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Management