Customer-friendly Beauty Manager who routinely interacts with customers and deals with various customer service issues in a professional manner. Adept at working in the retail cosmetics and beauty industry. Specialise in evaluating the effectiveness of various beauty products and stocking what customers prefer.
Â• Extensive experience working within beauty and cosmetics environments Â• Ability to use database software applications to track stock and prepare spreadsheets Â• Proficient in the application of various beauty products Â• Ability to stand for long periods of time whilst working in fast-paced settings Â• Good problem solving and communications skills Â• Ability to work varying hours
August 2003 to November 2006 Manchester Department Store (Beauty Department) Â— Manchester, UK Beauty Manager Â• Managed beauty department staff and prepared employee schedules. Â• Hired and trained new staff members. Â• Handled customer service issues and addressed any complaints. Â• Reviewed and selected beauty products stocked in beauty department. Â• Developed effective marketing strategies to attract more customers. Â• Prepared monthly revenue and budget reports. Â• Addressed customer inquiries. March 2007 to Present Elegant Style Hair & Nails Â— Manchester, UK Beauty Manager Â• Designed beauty presentations and demonstrations to attract new customers. Â• Attended training seminars to learn new beauty techniques. Â• Ensured that all health, safety and cleanliness standards were followed. Â• Routinely checked inventory of beauty supplies and placed product orders. Â• Set monthly goals and held regular staff members. Â• Interacted with customers on a regular basis to ensure customer satisfaction. Â• Performed and arranged cosmetic demonstrations.
2003 University of Cambridge, Cambridge, England, UK Bachelor of Science, Business Management