Perceptive Assistant Retail Manager consistently applying leadership abilities and communication skills to ensure optimal level of customer service. Adept at managing staff issues, including hiring, training and shift schedulling. Specialise in increasing profits and exceeding customer expectations.
Â• Notable experience in various retail environments Â• Adept at identifying ways to increase sales and productivity Â• Ability to resolve personnel conflicts and address customer issues Â• Exceptional computer skills, including the use of retail software Â• Ability to monitor and track inventory Â• Excellent oral and written communications skills Â• Strong motivational skills
April 2007 to July 2011 Savings Mart Â— Manchester, UK Assistant Retail Manager Â• Ensured smooth store operations. Â• Interviewed potential new hires and provided initial training. Â• Performed cashier duties during busy periods. Â• Prepared operations reports and store financials. Â• Signed for store deliveries. Â• Assisted with basic accounting duties. Â• Monitored inventory of store and placed orders as necessary. July 2011 to October 2012 Manchester Department Store Â— Manchester, UK Assistant Retail Manager Â• Inspected and approved of store displays. Â• Responded to customer complaints in a professional and timely manner. Â• Approved of refunds and exchanges. Â• Provided weekly employee performance evaluations. Â• Worked with management to develop marketing strategies. November 2012 to Present Family Shopping Store Â— Manchester, UK Assistant Retail Manager Â• Collabourated with manager on various projects. Â• Monitored store cleanliness and safety. Â• Assisted staff with restocking merchandise when necessary. Â• Ensured that sale items were properly marked. Â• Answered customer inquiries in person and over the phone.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Accounting