Interactive Application Support Manager who applies knowledge of software development to meet various business and financial needs. Adept at implementing client specifications and providing production support. Specialise in speedy resolution of application errors and attentive client service.
Â• Outstanding ability to provide application support from development to production Â• Solid ability to work well with vendors on various projects or to troubleshoot issues Â• Strong knowledge of SQL Server Express and similar database management systems Â• Impressive ability to identify problems and offer preventative, cost-saving solutions Â• Familiar with Solaris, Linux and similar POSIX-compliant computer operating systems Â• Ability to work flexible hours Â• Strong organisational skills
April 2004 to July 2006 Oceanside Application Security, Ltd. Â— Manchester, UK Application Support Manager Â• Hired and trained technical support team. Â• Resolved client issues and responded to service requests in a timely manner. Â• Responded to calls and emails regarding application errors. July 2006 to September 2009 Paradise Manufacturing Â— Manchester, UK Application Support Manager Â• Oversaw internal and external procedures for clients. Â• Coordinated with tech team on more complex application issues. Â• Maintained productive relationships with third-party vendors. September 2009 to November 2011 Tech Solutions, Inc. Â— Manchester, UK Application Support Manager Â• Prepared client presentations regarding various applications. Â• Provided software upgrades and tested new software applications. Â• Tracked revenue generation with monthly and quarterly reports. January 2012 to Present Waterfront Manufacturing Â— Manchester, UK Application Support Manager Â• Prepared estimates of software life cycles to determine appropriate upgrade timetables. Â• Recommended new software products after reviewing data on all applications. Â• Performed troubleshoot on internal and client systems.
2004 University of Cambridge, Cambridge, England, UK Bachelor of Science, Human Resources Management