Great Shift Leader with a heavy background in the fast-food service industry offers an outgoing personality and the ability to motivate a team of employees.Understands the importance of following management guidelines and task lists, and has the ability to correctly write work schedules.Has multiple years of experience supervising others whilst completing daily shifts.
Strong team player
Natural leadership skills
Outgoing and friendly personality
Interacts well with customers
Good at problem-solving
Reports staff issues promptly to management
Resolves customer complaints tactfully and well
June 2009 to July 2014 Burger King RestaurantÂ—London, UK Shift Leader
Supervised other staff during shifts worked.
Ensured staff completed all shift tasks.
Interacted with all customers in a friendly manner.
Resolved customer complaints.
Wrote weekly staff schedules for shift.
Ensured all close-down duties were completed, including mopping, cleaning and disinfection of food preparation surfaces.
Performed money counts with cashiers of drawers and addressed discrepancies.
May 2007 to May 2009 Long John Silver’s RestaurantÂ—London, UK Shift Leader
Worked up to a shift leader position in a fast-paced fast food environment.
Was responsible for all management aspects during shifts whilst on duty.
Supervised other staff for following protocols regarding food rotation and cleaning food stations.
Delegated trash take out to staff members.
Wrote shift schedules for employees.
Made daily and nightly shift deposits of money at the bank.
Reported to the management.
2007 London Central Secondary School, London, England Secondary School GCSE