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Highly motivated Restaurant Shift Leader has an outgoing personality with exceptional customer service skills.Comes with excellent supervisory abilities and a dedication to achieving restaurant goals and objectives.Brings a Bachelor’s degree in Restaurant Management along with seven years of high-volume restaurant shift leader experience.
- Excellent people skills
- Good leadership abilities
- Tracks restaurant sales goals
- Minimises waste
- Knowledgeable about OSHA and food safety standards
- Good at resolving customer complaints
- Believes in customer service delivery
- Excellent computer documentation skills
- Understands cash drawer double-counting procedures
- Promptly reports staff and customer issues to seniour management
- Good food product ordering and monitoring
June 2009 to July 2014 Olive Garden Restaurant—London, UK Restaurant Shift Leader
- Supervised other staff during shifts.
- Prepared all documentation, including daily checklists.
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
- Handled customer complaints.
- Monitored order-taking and food turnaround times.
- Ensured waitstaff did suggestive sellling of desserts and appetisers.
- Supervised end-of-shift cash drawer counts.
May 2007 to May 2009 Applebee’s Restaurant—London, UK Restaurant Shift Leader
- Supervised both front of the house and back of the house employees during shift.
- Monitored clock-in times.
- Did rounds on the floor and checked on customers.
- Trained new waitstaff on menus and service standards.
- Ensured food went out to tables in a timely manner.
- Assigned daily cleaning duties.
2007 London Pacific University, London, England Bachelor of Arts degree in Restaurant Management