Restaurant Shift Leader CV Template

Highly motivated Restaurant Shift Leader has an outgoing personality with exceptional customer service skills.Comes with excellent supervisory abilities and a dedication to achieving restaurant goals and objectives.Brings a Bachelor’s degree in Restaurant Management along with seven years of high-volume restaurant shift leader experience.

• Excellent people skills
• Good leadership abilities
• Tracks restaurant sales goals
• Minimises waste
• Knowledgeable about OSHA and food safety standards
• Good at resolving customer complaints
• Believes in customer service delivery
• Excellent computer documentation skills
• Understands cash drawer double-counting procedures
• Promptly reports staff and customer issues to seniour management
• Good food product ordering and monitoring

June 2009 to July 2014 Olive Garden Restaurant—London, UK Restaurant Shift Leader

• Supervised other staff during shifts.
• Prepared all documentation, including daily checklists.
• Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
• Handled customer complaints.
• Monitored order-taking and food turnaround times.
• Ensured waitstaff did suggestive sellling of desserts and appetisers.
• Supervised end-of-shift cash drawer counts.

May 2007 to May 2009 Applebee’s Restaurant—London, UK Restaurant Shift Leader

• Supervised both front of the house and back of the house employees during shift.
• Monitored clock-in times.
• Did rounds on the floor and checked on customers.
• Trained new waitstaff on menus and service standards.
• Ensured food went out to tables in a timely manner.
• Assigned daily cleaning duties.