Dedicated Collections Team Leader understands how to motivate front-line collectors to ensure they meet operational goals.Provides exceptional leadership and good direction.Has ten years of experience in the collections industry and an Associate’s degree in Business Management.
Ability to remain calm and collected
Provides excellent monitoring of collections staff
Ensures staff meets or beats daily collections goals
Trains collections staff and performs call audits
Able to work flexible hours, including evenings and weekends
Coordinates collection activity to work toward goals
June 2009 to July 2014 Prudential Auto Loan ServicingÂ—London, UK Collections Team Leader
Led and supervised a debt collection team focused on collecting high-risk, bad loans.
Scheduled and coordinated repossessions when all else failed.
Taught collectors to get and keep people on the phone.
Always followed the Fair Debt Collections practises Act, and ensured collectors did as well.
Performed phone monitoring and random call audits.
Assisted staff in meeting collections goals.
Helped staff succeed at maximum collections.
May 2003 to May 2009 Wells Fargo FinanceÂ—London, UK Collections Team Leader
Trained, managed and developed a strong collections team.
Ensured all collectors followed the mandates of the Fair Debt Collections Act to protect business from liability.
Monitored calls and completed spot audits.
Evaluated employees and recommended firing for those who consistently were unable to meet collection goals.
Followed company procedures, policies and mandates.
Increased collections by eight percent.
2002 London Pacific University, London, England Associate’s Degree in Business Management