Charming, customer-focused and professional VIP Hostess who makes VIP customers feel pampered and welcome.Charismatic and easily able to resolve customer concerns to increase customer satisfaction levels.Six-plus years of VIP hostessing experience with a Bachelor’s degree in Hospitality Management.
Proactive provision of a wide range of services
Professional, sharp appearance
Skilled negotiation for special events
Excellent communication and interpersonal skills
Team player with good problem-solving abilities
December 2010 to Present Palace Casino Spa and Resort Â– London, UK VIP Hostess
Secured coveted sporting events and entertainment tickets as well as reservations at top dining establishments through utilisation of superior negotiation skills for VIP guests upon request.
Increased revenues by 20 percent through excellent guest relations.
Built and maintained excellent relationships with business partners, ensuring great tickets for guests.
Maintained an open line of communication with management to help ensure a pleasurable and smooth experience for VIP customers.
Worked as a team focused on environment creation.
October 2007 to November 2010 The One Club Â– London, UK VIP Hostess
Greeted customers immediately upon entry into the VIP room and made wine and liquor suggestions for bottle service.
Attained all sales goals through up-sellling and appetiser suggestions.
Ensured customers enjoyed a pleasurable experience and secured numerous repeat customers.
Utilised excellent communication and interpersonal skills to start conversations and help customers have a great time.
Anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye.
2007 London University, London, England Bachelor of Arts, Hospitality Management