Hotel Hostess CV Template

Consummate and knowledgeable Hotel Hostess professional with extensive experience in superior guest relations. Excellent customer service professional with above-average social and interpersonal communication skills. Six years of hotel hostessing experience with extensive knowledge of hotel and front desk operations.

• Terrific guest assistance upon arrival and checkout
• Knowledgeably provide information about local attractions and events
• Courteous treatment of all guests
• Skilled problem solving abilities to address concerns
• Friendly and professional greeting of arriving guests
• Great communication with team members, guests and management

June 2011 to July 2014 Hilton Hotel—London, UK Hotel Hostess

• Greeted guests upon arrival and completed check-in procedures.
• Provided information about local eateries and current event and entertainment options.
• Answered phones courteously and made reservations.
• Answered room service calls and provided orders to kitchen staff.
• Promptly handled guest concerns.
• Completed check-in and check-out procedures quickly and efficiently.
• Completed wake-up calls as requested.
• Immediately communicated guest concerns to management as needed.

May 2008 to May 2011 Holiday Inn & Suites—London, UK Hotel Hostess

• Maintained reservation records via the hotel’s computerised system.
• Greeted guests upon arrival and ensured quick check-in procedures.
• Provided room keys and directions to room locations.
• Maintained a supply of items for guests who may have forgotten them.
• Courteously handled complaints and promptly reported to management.
• Maintained updated list of area events and restaurant discounts.
• Kept the front desk area clean and organised.