Consummate and knowledgeable Hotel Hostess professional with extensive experience in superior guest relations. Excellent customer service professional with above-average social and interpersonal communication skills. Six years of hotel hostessing experience with extensive knowledge of hotel and front desk operations.
Terrific guest assistance upon arrival and checkout
Knowledgeably provide information about local attractions and events
Courteous treatment of all guests
Skilled problem solving abilities to address concerns
Friendly and professional greeting of arriving guests
Great communication with team members, guests and management
June 2011 to July 2014 Hilton HotelÂ—London, UK Hotel Hostess
Greeted guests upon arrival and completed check-in procedures.
Provided information about local eateries and current event and entertainment options.
Answered phones courteously and made reservations.
Answered room service calls and provided orders to kitchen staff.
Promptly handled guest concerns.
Completed check-in and check-out procedures quickly and efficiently.
Completed wake-up calls as requested.
Immediately communicated guest concerns to management as needed.
May 2008 to May 2011 Holiday Inn & SuitesÂ—London, UK Hotel Hostess
Maintained reservation records via the hotel’s computerised system.
Greeted guests upon arrival and ensured quick check-in procedures.
Provided room keys and directions to room locations.
Maintained a supply of items for guests who may have forgotten them.
Courteously handled complaints and promptly reported to management.
Maintained updated list of area events and restaurant discounts.
Kept the front desk area clean and organised.
2004 University College London, London, England Bachelor’s Degree in Hotel Management