Dedicated and compassionate Employee Relations Manager with a proven historey of successful dispute resolution. Highly adept at helping settle employee complaints and allegations at minimal cost and inconvenience to employers. Sensitive counsellor and trainer of junior and seniour employees in understanding Human Resources policies and procedures.
Significant employee relations experience
Outstanding skills in state and federal EEOC claim investigation, response and resolution
Superior mastery of employment, EEO, FMLA and wage and hour laws
Exceptional familiarity with HRIS, MS Office suite and applicant tracking systems
Excellent skills in professional communication and building strong working relationships
Strong abilities in independent planning and execution of special projects
June 2010 to Present Niflheim Insurance Group, Inc., London, ENG Employee Relations Manager
Provided written case summaries, decisions and recommendations for employee dispute resolution.
Directed investigations of employee relations problems.
Managed training programmes regarding major policy changes and sexual harassment rules and guidelines.
Provided guidance and counselling to management and employees in company procedures and policies.
Assembled and managed appropriate compliance and arbitration committees.
Conducted all exit interviews for voluntary terminations.
June 2006 to May 2010 Capstone Publishing, Inc., Edina, MN Employee Relations Manager
Conducted research on leadership and management training programmes.
Directed investigation of EEOC claims and associate complaints and disputes.
Provided counselling to associates and management on HR policy and procedure interpretation.
Reviewed and made decisions regarding employee disciplinary actions.
Directed employee relations management for discrimination and harassment allegations.
2006 University of St. Catherine, St. Paul, England Bachelor’s Degree in Human Resources