Experienced Customer Care Consultant who also has a strong background in marketing and sales. Adept at analysing a problem and quickly developing a solution, negotiating with disgruntled customers and developing ways to track customer satisfaction. Specialises in retail sales and the hospitality industry.
Strong negotiating skills
Efficient analytical skills
Works well as part of a team or as an independent
Strong sales and marketing background
Some managerial experience
Dedicated to creating a smooth customer experience
Associates Incorporated-Manchester, UK Customer Care Consultant
Responsible for creating customer service metrics and developing monthly reports for management.
Worked closely with human resources group to create accurate job descriptions for customer service associates.
Regularly polled customers on their experience and directly asked what could be done to improve that experience.
November 2004 to May 2009 John’s Country Stores-Manchester, UK Customer Care Consultant
Responsible for monitoring the sales floor and identifying customer service issues.
Assisted customer service associates in directly answering customer questions and concerns.
Utilised an existing set of customer service metrics to create monthly customer care reports for management.
June 1998 to November 2004 Ultimate Incorporated-Manchester, UK Customer Care Consultant
Responsible for gathering customer service performance information and developing a weekly report for management.
Assisted in developing a training programme for new customer service associates.
Responsible for answering customer service calls and developing efficient solutions.
1998 Small Town College, London, England, UK, Associate’s Degree, Business