Outgoing Front Desk Night Auditor who is able to deliver excellent customer service to guests that may not be expecting it. Adept at answering guest questions, making sure that guests get the services they need and coordinating facilities services to satisfy a guest issue. Specialises in busy hotels and hotels within close proximity to large commercial areas.
Dedicated to providing only the very best customer service
Exceptional organisational skills
Strong computer skills
Able to interpret and follow complex instructions
Proactive employee who solves problems with correct solutions
Able to generate audit reports on guest activity accurately and efficiently
September 2009 to July 2014 Harrison’s Hotel-Manchester, UK Front Desk Night Auditor
Responsible for greeting guests and checking them in thoroughly and answering any questions.
Responsible for closing out the financial books of the hotel at the end of each business day.
Assisted in organising facilities services to take care of customer issues as quickly as possible.
November 2003 to September 2009 Grand Hotel and Banquet Hall-Manchester, UK Front Desk Night Auditor
Responsible for checking in all guest that checked in after standard business hours and answering any questions.
Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.
Assisted in making sure that nothing interfered with the comfort of the guests.
June 1995 to November 2003 Pastor Hotel-Manchester, UK Front Desk Night Auditor
Responsible for checking in all guests who arrived after standard business hours.
Assisted in making sure that the comfort of the guests was insured at all times.