Experienced Hotel Attendant who takes excellent customer service very seriously. Adept at developing immediate and positive rapport with guests, efficiently moving baggage from the reception area to guest rooms and informing guests of upcoming hotel events. Specialises in high-end hotels and hotels that specialise in conference business.
Physically fit and able to work
Very strong attention to detail
Dedicated to excellent customer service
Able to accurately execute specific client instructions
Extraordinary ability to remain organised
Excellent with meeting deadlines
Strong communicator on the phone or in person
April 2009 to July 2014 Peidmont Hotel and Conference Center-Manchester, UK Hotel Attendant
Responsible for receiving all customers after they had checked in and getting baggage to the proper rooms.
Assisted in keeping the front desks filled with the proper marketing materials for the area and the hotel.
Often asked to work large conferences when superior customer service was necessary.
September 2005 to April April 2009 Tellmadge Hotel-Manchester, UK Hotel Attendant
Assisted in checking guests into the hotel and making sure their luggage made it to the right room.
Often asked to assist room service with delivering larger orders.
Worked the front desk and often took calls from guests with questions about the area.
June 1998 to September 2005 Falcon Hotel-Manchester, UK Hotel Attendant
Responsible for making sure that the luggage of checked-in guests made it to their rooms.
Assisted in answering questions from guests about the area and the hotel.
1998 William Hoover Seniour Secondary School, London, England, UK, Secondary School GCSE