perienced Front Desk Attendant who is exceptionally organised and familiar with all industry standard software. Adept at delivering excellent customer service, maintaining a clean lobby and solving issues for guests as they check in. Specialises in resorts and hotels in commercial areas.
Very proficient with the Internet
Certified in several industry standard software platforms
Strong communication skills
Strong sense of organisation
Responsible and dependable company representative
Fast response time to guest needs
Believes in maintaining a professional appearance at all times
July 2010 to July 2014 The Resident Hotel-Manchester, UK Front Desk Attendant
Responsible for checking in new guests and explaining the hotel policies.
Took reservation calls over the phone and also helped guests to confirm reservations.
Assisted maintenance staff in schedulling room repairs and regular maintenance to rooms that should no longer be occupied.
October 2004 to July 2010 Gold Resort-Manchester, UK Front Desk Attendant
Responsible for checking in guests and confirming that all the arrangements were what the guests expected.
Took incoming calls from current guests asking for various services and also took calls from future guests confirming reservations.
Assisted in developing some of the marketing materials that were put on display in the front lobby.
June 1995 to October 2004 Bit Of Luck Hotel and Casino-Manchester, UK Front Desk Attendant
Responsible for checking in new guests and introducing them to the hotel’s features and services.
Responsible for answering the front desk phone and acting appropriately on each call.