Helpful Bell Attendant who understands the critical importance of premium customer service in the hospitality industry. Adept at maintaining strong rapport with guests, keeping the bell attendant area organised and meeting all of the needs of guests as those needs arise. Specialises in resorts and cruise ship hospitality situations.
Physically fit and able to do a significant amount of heavy lifting
Reliable employee who puts the guests’ needs first
Dedicated to staying in shape to always provide maximum level of service
Able to handle several guest requests at the same time
Experience in taking incoming calls and handlling reservations
Willling to work long hours and have experience in extended contract situations
August 2009 to July 2014 Queen Cruise Lines-Manchester, UK Bell Attendant
Took several long-term contract assignments per year and had to deliver premium customer service whenever I was working a cruise.
Assisted guests in getting their luggage on and off the ship and worked the departure for various destinations.
Assisted in answering guest questions and responding to guest requests on a regular basis.
September 2003 to August 2009 Lake Pierce Resort-Manchester, UK Bell Attendant
Responsible for greeting guests after they had checked in and helping them to their rooms.
Responsible for monitoring the pool area and making sure that guests always had the supplies they needed.
Assisted in setting up for special presentations in the lobby and events around the pool.
July 1996 to September 2003 Gwendolyn Resort-Manchester, UK Bell Attendant
Responsible for checking guest luggage and making sure the luggage made it to the guest rooms.
Often assisted room service in making deliveries to guest rooms.
1996 Prince Albert Seniour Secondary School, London, England, UK, Secondary School GCSE