Guest Services Associate CV Template›

Pleasant Guest Services Associate who is well-versed in the software platforms for many hotel chains. Adept at providing premium customer service, keeping a reception desk organised and maintaining a professional attitude at all times. Specialises in hotel work and health clubs.

• Extremely computer literate
• Very strong customer service skills
• Exceptional communication and presentation skills
• Dedicated employee willling to work any shift in any department
• Strong sense of professional responsibility
• Has not taken an unscheduled day off in three years

November 2009 to July 2014 Thunder Hotel-Manchester, UK Guest Services Associate

• Responsible for distributing towels to guests at the health spa and making sure that those using the health spa were hotel guests.
• Responsible for maintaining a ready supply of clean towels.
• Assisted in cleaning and maintaining the exercise area of the spa.

June 2004 to November 2009 Greetings Health Club-Manchester, UK Guest Services Associate

• Greeted clients as they entered the health club and checked each guest for the proper membership identification.
• Assisted serving clients at the health club bar mixing protein drinks and sellling pre-packaged products.
• Responsible for monitoring the exercise area for any debris or towels that needed to be removed.

June 1994 to June 2004 Wellness Hotel-Manchester, UK Guest Services Associate

• Responsible for taking incoming calls from guests at the concierge desk and making sure that each guest request was taken care of.
• Offered guidance on local attractions to guests from out of town.
• Assisted in making sure that all marketing materials and pamphlets from local businesses were in stock and on the display cases.