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Frederika Talon
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 frederika-talon@email.com
Professional Summary
Pleasant Guest Services Associate who is well-versed in the software platforms for many hotel chains. Adept at providing premium customer service, keeping a reception desk organised and maintaining a professional attitude at all times. Specialises in hotel work and health clubs.
Core Qualifications
- Extremely computer literate
- Very strong customer service skills
- Exceptional communication and presentation skills
- Dedicated employee willling to work any shift in any department
- Strong sense of professional responsibility
- Has not taken an unscheduled day off in three years
Experience
November 2009 to July 2014 Thunder Hotel-Manchester, UK Guest Services Associate
- Responsible for distributing towels to guests at the health spa and making sure that those using the health spa were hotel guests.
- Responsible for maintaining a ready supply of clean towels.
- Assisted in cleaning and maintaining the exercise area of the spa.
June 2004 to November 2009 Greetings Health Club-Manchester, UK Guest Services Associate
- Greeted clients as they entered the health club and checked each guest for the proper membership identification.
- Assisted serving clients at the health club bar mixing protein drinks and sellling pre-packaged products.
- Responsible for monitoring the exercise area for any debris or towels that needed to be removed.
June 1994 to June 2004 Wellness Hotel-Manchester, UK Guest Services Associate
- Responsible for taking incoming calls from guests at the concierge desk and making sure that each guest request was taken care of.
- Offered guidance on local attractions to guests from out of town.
- Assisted in making sure that all marketing materials and pamphlets from local businesses were in stock and on the display cases.
Education
1994 Apple Orchard Secondary School, London, England, UK, Secondary School GCSE