Dependable Technology Assistant who can take care of activities ranging from IT support to purchasing. Adept at troubleshooting network computers, managing a technology inventory and acting as a liaison between the IT group and the rest of the company. Specialises in client-server networks and wireless networks.
Technically certified in several of the major networking software platforms
Experienced in many levels of hardware support
Expert on legacy software and hardware
Significant purchasing and inventory experience
Able to work against tight deadlines
Exceptional teamwork skills and a dependable employee
June 2009 to July 2014 McMahon and Associates-Manchester, UK Technology Assistant
Worked closely with purchasing to maintain the inventory of repair parts that IT required on a regular basis.
Was involved in a major technology upgrade project as a technician and inventory control expert.
Assisted in handlling support calls from users and getting users back up and running quickly.
August 2004 to June 2009 Wilfried Drive-in Supplies-Manchester, UK Technology Assistant
Assisted in transitioning the company from a wired network to a wireless cloud network.
Responsible for logging all incoming support calls and submitting a report to management at the end of each week.
Assisted in maintaining the IT support parts inventory.
June 1995 to August 2004 TechPieces-Manchester, UK Technology Assistant
Assisted in submitting purchasing requisitions to help maintain the inventory of replacement parts.
Assisted in executing IT support calls and logging call resolution reports.
Often acted as liaison for the IT group in department meetings discussing company decisions.