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Randall Flagg
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 randall-flagg@email.com
Professional Summary
Dependable Technology Assistant who can take care of activities ranging from IT support to purchasing. Adept at troubleshooting network computers, managing a technology inventory and acting as a liaison between the IT group and the rest of the company. Specialises in client-server networks and wireless networks.
Core Qualifications
- Technically certified in several of the major networking software platforms
- Experienced in many levels of hardware support
- Expert on legacy software and hardware
- Significant purchasing and inventory experience
- Able to work against tight deadlines
- Exceptional teamwork skills and a dependable employee
Experience
June 2009 to July 2014 McMahon and Associates-Manchester, UK Technology Assistant
- Worked closely with purchasing to maintain the inventory of repair parts that IT required on a regular basis.
- Was involved in a major technology upgrade project as a technician and inventory control expert.
- Assisted in handlling support calls from users and getting users back up and running quickly.
August 2004 to June 2009 Wilfried Drive-in Supplies-Manchester, UK Technology Assistant
- Assisted in transitioning the company from a wired network to a wireless cloud network.
- Responsible for logging all incoming support calls and submitting a report to management at the end of each week.
- Assisted in maintaining the IT support parts inventory.
June 1995 to August 2004 TechPieces-Manchester, UK Technology Assistant
- Assisted in submitting purchasing requisitions to help maintain the inventory of replacement parts.
- Assisted in executing IT support calls and logging call resolution reports.
- Often acted as liaison for the IT group in department meetings discussing company decisions.
Education
1995 Webster Community College, London, England, UK, Associate’s Degree, Computer Science