Experienced Plumbers Assistant who has a firm understanding of plumbing tools and can develop a strong rapport with customers. Adept at setting appointments, customer service and maintaining company equipment and vehicles. Specialises in growing a customer base and becoming the face of the company for customers.
Preparing to enter a plumber’s apprenticeship programme
Very strong customer service skills
Proficient in invoicing and collections
Able to maintain strong relationships with suppliers
Very organised and efficient
Eager to do emergency work for customers in need
Willling to speak to customers on behalf of the plumber
March 2009 to July 2014 Bob Ellis Plumbing-Manchester, UK Plumbers Assistant
Accompanied plumber to every job to act as liaison with client and maintain equipment.
Responsible for cleaning and maintaining the company equipment and lorry at the end of the day.
Often was asked to expand the customer base by developing and executing marketing plans.
September 2005 to March 2009 George Tillman Plumbing-Manchester, UK Plumbers Assistant
Acted as company clerk for the onsite workers when the company would take on larger industrial projects.
Assisted in generating invoices for clients and would often get involved in the collections process when invoices went past due.
Responsible for incoming correspondence and phone messages that had to be gathered and then distributed to the proper personnel.
March 2001 to September 2005 Harry Williams Plumbing Services-Manchester, UK Plumbers Assistant
Accompanied company plumbers to each job to help maintain the equipment, handle customer questions and make sure the customer was satisfied with the work.