Experience Help Desk Assistant with several software certifications and an abundance of patience. Adept at quickly solving critical customer issues, walking customers through complicated processes and logging all calls in the company computer system. Specialises in software support and troubleshooting operating system issues.
Certified technical expert for several operating systems
Able to handle a high volume of calls on a regular basis
Proficient in logging calls and utilising a company network
Passionate about exploring troubleshooting issues and solving problems
Adept at several different phone system platforms
Able to handle a wide range of support issues
Excellent eye for detail
April 2010 to July 2014 Thomas Support-Manchester, UK Help Desk Assistant
Responsible for learning each new customer profile and being able to tailor support to the specific needs of each client.
Responsible for creating a support ticket and then making sure to close that ticket out when the issue was resolved.
Often called on to help handle difficult customers or customers that were having a difficult time following a technician’s instructions.
May 2008 to July 2014 Cranium Computers-Manchester, UK Help Desk Assistant
Assisted in developing a more efficient way to track user calls and extract useful information from them.
Responsible for tracking my calls through a log system and then submitting a daily log to management.
Often worked with customer service representatives on more complex or volatile customer issues.
2008 Williams School of Technology, London, England, UK, Associate’s Degree, Computer Science