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Gene Samons
100 Royal Worcester Drive
London, England W1T 1JY Mobile: 7700 900129
Tel: (020) 7123 4567 gene-samons@email.com
Professional Summary
Experience Help Desk Assistant with several software certifications and an abundance of patience. Adept at quickly solving critical customer issues, walking customers through complicated processes and logging all calls in the company computer system. Specialises in software support and troubleshooting operating system issues.
Core Qualifications
- Certified technical expert for several operating systems
- Able to handle a high volume of calls on a regular basis
- Proficient in logging calls and utilising a company network
- Passionate about exploring troubleshooting issues and solving problems
- Adept at several different phone system platforms
- Able to handle a wide range of support issues
- Excellent eye for detail
Experience
April 2010 to July 2014 Thomas Support-Manchester, UK Help Desk Assistant
- Responsible for learning each new customer profile and being able to tailor support to the specific needs of each client.
- Responsible for creating a support ticket and then making sure to close that ticket out when the issue was resolved.
- Often called on to help handle difficult customers or customers that were having a difficult time following a technician’s instructions.
May 2008 to July 2014 Cranium Computers-Manchester, UK Help Desk Assistant
- Assisted in developing a more efficient way to track user calls and extract useful information from them.
- Responsible for tracking my calls through a log system and then submitting a daily log to management.
- Often worked with customer service representatives on more complex or volatile customer issues.
Education
2008 Williams School of Technology, London, England, UK, Associate’s Degree, Computer Science