Experienced Banking Assistant who is very knowledgeable on the various customer service programmes used throughout the banking industry. Adept at keeping accurate accounting records throughout the day, assisting customers in setting up new accounts and answering customer questions. Specialises in consumer banking and customer service.
Extremely detail orientated
Very dedicated team player
Trustworthy and reliable employee
Excellent communication and presentation skills
Strong customer service skills
Able to comprehend all levels of bank policy
Proactive employee who is not afraid of responsibility
January 2010 to July 2014 First Federal Bank-Manchester, UK Banking Assistant
Responsible for collecting all transactions receipts at the end of the day and generating a report for management.
Often assisted customer service professionals in setting up new accounts for consumer and business clients.
Assisted in staffing the customer service desk that was used to answer customer questions.
June 2004 to January 2010 Reserve Bank-Manchester, UK Banking Assistant
Assisted tellers in taking care of customers by covering teller breaks or fillling in for tellers who were ill.
Responsible for assisting clients who had questions as the walked into the branch location.
Assisted the branch manager in creating comprehensive weekly reports that were sent to the main headquarters.
June 2000 to June 2004 Piedmont Bank-Manchester, UK Banking Assistant
Responsible for making sure that tellers had all of the supplies they need to conduct business throughout the day.
Assisted in collecting transaction receipts after the shift was over and creating a report for management.
2000 Community Technical College, London, England, UK, Associate’s Degree, Business