Professional Ecommerce Business Analyst who has a comprehensive understanding of Google marketing and online marketing tools. Adept in several Internet browsers and computer operating systems, market data analysis and several ecommerce business platforms. Specialises in developing efficient user interfaces and developing critical business reports.
Well-versed in Google Analytics
Strong Internet coding skills
Business data gathering and analysis
Able to develop comprehensive reports on complex topics
Proficient in a wide variety of computer productivity software suites
Good customer service skills
Strong analytical skills
August 2002 to July 2014 Betty’s Online Shop-Manchester, UK Ecommerce Business Analyst
Hired to help the company develop and effective ecommerce presence.
Delivered reports that summarised sales and marketing data critical to making key business decisions.
Trained a staff of ecommerce support associates to handle customer service calls from the website.
September 1999 to August 2002 Egads-Manchester, UK Ecommerce Business Analyst
Responsible for making the ecommerce side of the business more efficient and profitable.
Submitted regular reports comparing ecommerce platforms and making recommendations on each platform.
Worked with all levels of management to make the transition to ecommerce smooth.
August 1996 to September 1999 The Ecommerce Provider-Manchester, UK Ecommerce Business Analyst
Created custom ecommerce solutions for clients and then monitored client progress.
Developed presentations to potential clients that explained ecommerce and its benefits.
Responsible for overhaulling internal ecommerce solutions to make them more efficient.
1996 University of Upper London, London, England, UK, Bachelor of Science, Computer Science