Aggressive CRM Business Analyst who is constantly looking for the best ways to maximise each customer relationship. Adept in data mining, generating detailed and useful reports and working closely with management to increase efficiency. Specialises in business to business sales and industrial sales.
Database management expert
Extremely proficient in data mining
Exceptionally well-versed in computer productivity software
Works effectively alone or as part of a team
Dedicated to customer service and expanding revenue
Works well with tight deadlines
January 2009 to July 2014 Deerpark Incorporated-Manchester, UK CRM Business Analyst
Developed a series of customer service metrics that are still being used to measure customer satisfaction.
Responsible for gathering CRM information and developing a comprehensive report once a month for management.
Assisted in developing several database procedures that made CRM research significantly easier.
August 2004 to January 2009 Patchwork Corporation-Manchester, UK CRM Business Analyst
Assisted in completing an eight-month project that compared historical customer satisfaction data to current customer service metrics.
Responsible for developing a system for monitoring customer service issues that was integrated into the sales contact system.
Spearheaded a movement to integrate customer service and sales databases to allow sales access to customer relationship issues.
June 1997 to August 2004 Allison Company-Manchester, UK CRM Business Analyst
Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.
Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.
1997 London School of Business, London, England, UK, Bachelor’s Degree, Business