Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilising computer productivity software, maintaining high levels of customer service and being adaptable to a given situation. Specialises in technical support, inbound phone sales and exceeding customer expectations.
Customer service expert
Flexible to work all hours
High speed Internet connection and capable home computer
Able to multi-task on a regular basis
Independent worker who does not need supervision
Able to learn new products or procedures quickly
May 2010 to July 2014Codgden Support Specialists-London, UKWork At Home Agent
Offered technical support to clients on a variety of home appliance products.
Took inbound sales calls and transferred those calls to the appropriate sales personnel.
Member of inaugural software support team that expanded business for the company.
October 2008 to May 2010Home Professionals-London, UKWork At Home Agent
Took incoming sales calls and set appointments for outside sales professionals.
Handled customer questions and also engaged in customer service activities.
Walked customers through the installation process for the company’s hardware and software solutions.
August 2003 to October 2008Call A Pro-London, UKWork At Home Agent
Handled customer service calls and inquiries from customers all over the world.
Arranged to have support documents mailed out to corporate customers.
Helped to act as liaison between the sales department and potential new customers.
2003 Southern London Technical College, London, England, Associate’s Degree, Sales