Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programmes, offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specialises in dealling with angry clients, processing large amounts of call data and interpreting customer service data from a spreadsheet.
Extremely knowledgeable on computer productivity software
Trained on several call center phone platforms
Awarded for best customer service representative
Maintains a low call time
Regularly receives praise from clients
Proficient in identifying trends from data on a spreadsheet
Very hard worker
November 2008 to July 2014Riverdale Insurance-London, UKInbound Call Center Agent
Handled basic customer insurance claims and transferred calls that required more focused assistance.
Maintained a high rating for each metric that the company used to rate call associates.
Regularly received commendations from management and customers on high level of customer service.
October 2002 to November 2008Galley Cable Services-London, UKInbound Call Center Agent
Handled inbound calls from prospective clients and tried to turn those prospects into paying customers.
Schedule maintenance calls for customer when they would call in with a technical issue.
Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
June 1999 to October 2002Big Cable Company-London, UKInbound Call Center Agent
Handled inbound customer service complaints and questions from a variety of customers.
Input call data into the company database and generated reports for management at the end of the week.
Maintained a high level of reliability by taking very little unscheduled time off.
1999 London Technical College, London, England, Associate’s Degree, Business