Hotel Front Desk Agent CV Template›

Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry, as well as in-depth knowledge of hotel desk operations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate and efficient in data entry and general operations.

Head Hotel Front Desk Agent
5/1/2007 to Current London Embassy Hotel – London

• Plan, schedule, and supervise the work of other 10 Front Desk employees
• Process guest arrivals and departures, including all necessary payments
• Oversaw guest registration, reservations, and other clerical duties, with a focus in quality and courtesy
• Solid experience in accounting functions such as account Payable/Receivable and auditing
• Offer referral for services and handle requests for information
• Communicate with all hotel departments efficiently, and maintain the function board in the hotel lobby
• Arrange for shuttle services and assist with other guest transport needs
• Confirm sufficient supplies are ready and available to last the entire shift
• Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted

Hotel Front Desk Agent I
11/1/2011 to 3/1/2007 Paradise Express Hotel – London

• Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
• Improved property management functionality by submitting key change requests
• Coordinated sale and planning for wedding parties and events
• Maximised revenues, partnering with regional manager to forecast rates based on market trends
• Confirmed reservation in system and reviewed all noted information
• Recorded guest comments or complaints, referring customers to managers as necessary

Hotel Front Desk Agent
9/1/2005 to 3/1/2007 South harbour Resort – London

• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet, phone, and in-room movies
• Issued keycards and escort instructions to bellhops
• Cleaned and maintained lobby and common areas, restocking supplies and watering plants
• Advised housekeeping staff when rooms have been vacated and are ready for cleaning
• Deposited guest valuables in hotel safes or safe-deposit boxes