Guest Service Agent CV Template›

High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate and efficient in data entry and general operations.

Head Guest Service Agent
5/1/2007 to Current Hami Hotel – London

• Accept general mail and sign for deliveries, but forward to the GM for sorting
• Block and pre-register for guests as instructed
• Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby
• Complete all transactions and daily deposits, and verify float counts
• Arrange for shuttle services and assist with all other guest transport needs
• Confirm sufficient supplies are ready and available to last the entire shift
• Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted

Guest Service Agent
3/1/2007 to 11/1/2011 Regency Hotel Suites – London

• Streamlined effective operations when acting as swing manager, coordinating personnel schedulling and developments with guest reservations and large-scale bookings
• Oversaw guest registration, reservations, and other clerical duties, with a focus in quality and courtesy
• Solid experience in accounting functions such as account Payable/Receivable and auditing
• Improved property management functionality by submitting key change requests

Guest Service Agent
9/1/2005 to 3/1/2007 Parliz Commercial Hotel – Mew Cityland, CA

• Coordinated sale and planning for wedding parties and events
• Maximised revenues, partnering with regional manager to forecast rates based on market trends
• Confirmed reservation in system and reviewed all noted information
• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet, phone, and in-room movies