Front Desk Agent CV Template›

Adaptable and efficiency-orientated Front Desk Agent with over 10 years of combined experience in business and hospitality management. Influential communicator able to guide cohesive teams toward shared goals and advancement. Strategic thinker seeking a management role with a dynamic hotel team to apply a collabourative spirit and technical expertise to ongoing operational success.

Front Desk Agent
5/1/2007 to Current West Coast Business Hotel – London

• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements, and provide information and assistance to all guests and visitors
• Anticipate guests needs, respond promptly, and acknowledge all guests
• Monitor and maintain cleanliness, sanitation, and organisation of assigned work areas
• Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
• Meet with Supervisor to review daily assignments and priorities
• Answer department telephone within specified amount of rings determined by property guidelines, using correct greeting and telephone etiquette

Front Desk Agent
3/1/2007 to 11/1/2011 Parkview Hotel – London

• Confirmed reservation in system and reviewed all noted information
• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet, phone, and in-room movies
• Coordinated sale and planning for wedding parties and events.
• Maximised revenues, partnering with regional manager to forecast rates based on market trends

Front Desk Agent
9/1/2005 to 3/1/2007 Goldstar Inn & Suites – Mew Cityland, CA

• Streamlined effective operations as acting general manager, coordinating personnel schedulling and developments with guest reservations and large-scale bookings
• Oversaw guest registration, reservations, and other clerical duties with a focus in quality and courtesy
• Solid experience in accounting functions such as account Payable/Receivable and auditing
• Improved property management functionality by submitting key change requests