Detail-orientated Cruise Agent who routinely meets client expectations in a fast-paced setting. Experienced with all aspects of cruise booking, planning and sellling. Focused on customer service duties, including updating databases, finding affordable travel deals and addressing client concerns in a timely manner.
Â• Extensive experience sellling travel services to clients Â• Knowledge of several popular travel destinations Â• Adept at finding travel deals, even with little advance notice Â• Proficient in MS Word, Access and other database applications Â• Excellent negotiation skills when it comes to securing deals Â• Good organisational and communications skills
May 2007 to September 2009 London Consultants Â— London, England Cruise Agent Â• Handled all travel arrangements for clients. Â• Routinely found money-saving deals and cruise packages. Â• Dealt with last-minute changes and other schedulling issues. Â• Answered inbound calls and responded to client emails. November 2009 to March 2011 London Travel & Leisure – London, England Cruise Agent Â• Found cruise deals and negotiated travel deals with cruise lines. Â• Trained new cruise agents and supervised a small staff. Â• Provided a variety of travel options to clients. Â• Facilitated the resolution of customer service issues. April 2011 to Present EZ Travel Solutions – West Lake City, CA Cruise Agent Â• Assisted clients with all aspects of trip planning. Â• Made arrangements for cruise deals, including discounts for groups. Â• Handled several travel accounts for local businesses. Â• Assisted with the planning of trip itineraries. Â• Secured passport photos and traveler’s checks for clients.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Travel and Tourism