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Detail-orientated Cruise Agent who routinely meets client expectations in a fast-paced setting. Experienced with all aspects of cruise booking, planning and sellling. Focused on customer service duties, including updating databases, finding affordable travel deals and addressing client concerns in a timely manner.
• Extensive experience sellling travel services to clients
• Knowledge of several popular travel destinations
• Adept at finding travel deals, even with little advance notice
• Proficient in MS Word, Access and other database applications
• Excellent negotiation skills when it comes to securing deals
• Good organisational and communications skills
May 2007 to September 2009 London Consultants — London, England Cruise Agent
• Handled all travel arrangements for clients.
• Routinely found money-saving deals and cruise packages.
• Dealt with last-minute changes and other schedulling issues.
• Answered inbound calls and responded to client emails. November 2009 to March 2011 London Travel & Leisure – London, England Cruise Agent
• Found cruise deals and negotiated travel deals with cruise lines.
• Trained new cruise agents and supervised a small staff.
• Provided a variety of travel options to clients.
• Facilitated the resolution of customer service issues. April 2011 to Present EZ Travel Solutions – West Lake City, CA Cruise Agent
• Assisted clients with all aspects of trip planning.
• Made arrangements for cruise deals, including discounts for groups.
• Handled several travel accounts for local businesses.
• Assisted with the planning of trip itineraries.
• Secured passport photos and traveler’s checks for clients.
2007 University of Cambridge, Cambridge, England, UK Bachelor of Science, Travel and Tourism