Collection Agent with more than 14 years experience in debt collection and skip tracing.Expert listening and negotiating skills.Goal orientated, billingual individual with strong analytical and critical thinking skills.
Skip tracing resources
Strong knowledge of FDCPA, TCPA and FRC
Legal collections experience
Confident, clear communication
Sense of urgency
March 2010 to June 2014 Washington & Associates, P.C. – Harrisburg PA Collection Agent
Was responsible for the recovery of over $750,0 from a delinquent client that had previously been considered a write-off.
Consistently met or exceeded monthly goals.
Flourished in a high volume, fast paced environment.
Evaluated accounts and recommended appropriate action throughout the collection cycle.
December 2006 to February 2010 Able Collections Â– Pittsburgh PA Collection Agent
Researched overdue account balances.
Achieved monthly collection goals.
Documented all collection attempts accurately and truthfully.
Addressed discrepancies and processed credits and refunds when required and approved by department manager.
Successfully resolved over 50 percent of assigned mortgage deficiency collections.
April 2000 to November 2006 May Company Department Store Â– Pittsburgh PA Collection Agent
Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing store credit card payments up-to-date.
Used previous call center experience to confidently contact delinquent customers.
Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner, often with irate customers.
Consistently ranked in the top 10 percent of collection agents.
2000 Lorain County Community College, London, England Associate’s Degree in Business Administration