Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations, especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking and problem solving.
Â• Experienced with all aspects of flight management Â• Adept at ticketing and reservation booking procedures Â• Proficient in use of common industry computer programmes and related software Â• Excellent people skills, including sound verbal and written communications Â• Flexibility in work hours and routinely willling to work overtime when necessary Â• Good problem solving skills, especially in high-pressure situations
March 2006 to November 2011 Flight Time Aviation, Inc. – London, England Airport Customer Service Agent Â• Made reservations and helped passengers find deals. Â• Coordinated flight schedules with passenger requests. Â• Dealt with any customer service issues, as necessary. Â• Tracked information on flight bookings and cancellations. Â• Handled online reservations and prepared related documentation of bookings. November 2011 to Present London Airport – London, England Airport Customer Service Agent Â• Routinely greeted passengers and handled processing procedures. Â• Made in-person and online reservations for passengers. Â• Prepared daily reports of customer activity. Â• Tracking flight arrivals and departures and posted related information online. Â• Made regular announcements concerning flight arrivals and departures. Â• Worked to address customer service issues and sought positive resolutions. Â• Responded to customer inquiries in person, online and on the phone.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Public Relations