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Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations, especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking and problem solving.
• Experienced with all aspects of flight management
• Adept at ticketing and reservation booking procedures
• Proficient in use of common industry computer programmes and related software
• Excellent people skills, including sound verbal and written communications
• Flexibility in work hours and routinely willling to work overtime when necessary
• Good problem solving skills, especially in high-pressure situations
March 2006 to November 2011 Flight Time Aviation, Inc. – London, England Airport Customer Service Agent
• Made reservations and helped passengers find deals.
• Coordinated flight schedules with passenger requests.
• Dealt with any customer service issues, as necessary.
• Tracked information on flight bookings and cancellations.
• Handled online reservations and prepared related documentation of bookings. November 2011 to Present London Airport – London, England Airport Customer Service Agent
• Routinely greeted passengers and handled processing procedures.
• Made in-person and online reservations for passengers.
• Prepared daily reports of customer activity.
• Tracking flight arrivals and departures and posted related information online.
• Made regular announcements concerning flight arrivals and departures.
• Worked to address customer service issues and sought positive resolutions.
• Responded to customer inquiries in person, online and on the phone.
2006 University of Cambridge, Cambridge, England, UK Bachelor of Science, Public Relations