Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment whilst maintaining quality standards. Skilled at securing passenger reservations and effectively handlling an assortment of booking issues. Specialise in database management and customer relations.
Â• Solid understanding of International Air Transport Association regulations Â• Proficient in common airline booking software and database management Â• Comprehensive experience with handlling multiple booking issues Â• Capable of working multiple shifts, including evenings and weekends Â• Able to meet tight booking deadlines in a timely manner Â• Good communications and problem solving skills
June 2004 to August 2009 London Travel & Leisure Â— London, England Airline Ticketing Agent Â• Made booking arrangements for clients in person, on the phone and online. Â• Worked to diligently resolve booking and schedulling issues. Â• Ensure that all booking procedures followed industry standards. Â• Posted schedule changes online and informed clients directly. Â• Checked passenger manifests to confirm client bookings. November 2009 to May 2014 London Airport Â— London, England Airline Ticketing Agent Â• Scheduled advance and last-minute bookings. Â• Offered discounts and special deals when authorised to do so. Â• Managed passenger database. Â• Monitored airline schedules and posted updates on airline website. Â• Issued personal, business and corporate bookings. Â• Developed and implemented promotional strategies to boost airline bookings. Â• Consistently offered a high level of customer service. Â• Worked to resolved passenger booking issues. Â• Handled internal and external communications.
2004 London College, London, England, UK Associate Degree, Customer Service