Versatile Airline Gate Agent who consistently meets passenger needs whilst remaining up-to-date on related travel technology to further ensure customer satisfaction. Proficient at dealling with passenger concerns in often fast-paced environments. Focused on tracking passenger data, dealling with complaints in a timely manner and efficiently performing a variety of duties.
Â• Extensive experience meeting passenger demands Â• Solid knowledge of industry standard software programmes Â• Ability to address schedulling conflicts in professional manner Â• Good physical dexterity, including standing for long periods and minimal lifting Â• Excellent customer service skills Â• Fluent in English and Spanish
June 2008 to November 2011 London County Airport Â— London, England Airline Gate Agent Â• Scheduled flights and booked students for flight school classes. Â• Ensured that all safety procedures were followed. Â• Answered passenger inquires in person, via phone and online. Â• Scheduled appointments for private and corporate flights. Â• Made arrangements for catered food for private clients. Â• Performed light cleaning duties. November 2011 to Present London International Airport Â— London, England Airline Gate Agent Â• Monitored flight arrivals and departures. Â• Made boarding announcements and posted any schedule changes and cancellations. Â• Greeted passengers and scheduled standby passengers on next available flight. Â• Tracked online bookings and generated regular reports of flight activity. Â• Loaded and unloaded baggage. Â• Answered passenger questions and dealt with any complaints. Â• Guided passengers to and from gates. Â• Ensured the safety of flight crew, airport staff and passengers.
2008 London Community College, London, England, UK Associate Degree, Aviation Technology